Trade Client Services Specialty Coordinator

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Logo of Navitus Health Solutions

Navitus Health Solutions

1001 - 5000 employees

Founded 2003

💼 Consulting

🛡️ Insurance

🏥 Healthcare

Consulting • Insurance • Healthcare

Navitus Health Solutions is a pharmacy benefit manager (PBM) that provides transparent, people-centered pharmacy benefit solutions to health plans, employers, government programs and other plan sponsors. The company operates a 100% pass-through, cost-plus model that emphasizes lowering medication costs, managing formularies, specialty drug management (including a cost-plus specialty pharmacy), claims adjudication, pharmacy network management, and member enablement and support services. Navitus positions itself as a fiduciary partner focused on affordability, compliance, clinical quality and improving health outcomes through tailored PBM services and digital health integrations.

📋 Description

• Participate in daily, weekly or monthly meetings supporting the client’s program • Provide status updates and identify current barriers to patient access • Interface with clients to support resolution of access issues • Pull reports and deliver facts-based presentations, including Strategic Business Plans, VALUE Summaries, and Performance Standard reports • Work closely with Specialty Trade Account Executives on data, strategy, and the Lumicera team approach to meetings • Ensure the Account Management team has plans to mediate unmet guarantees • Serve as primary point of contact for daily tasks, operational requests, and status inquiries • Handle general referral-level questions and requests • Support implementation of assigned clients • Facilitate resolution of escalated client issues • Act as a liaison between Lumicera and clients to support operational excellence and identify growth and expansion opportunities • Support program retention, corporate strategic goals, and overall customer satisfaction • May travel to client sites or onsite meetings up to 10% of the time • Perform other duties as assigned

🎯 Requirements

• At least 3 years of successful experience with operational experience in specialty pharmacy • Bachelor's degree in business, marketing, or related area preferred • Valid State Driver’s License and current Automobile Policy • Knowledge of PBM, Specialty Pharmacy or health care industry preferred • Strategic thinking ability and skills to prepare business plans and execute them appropriately to accomplish business objectives • Ability to work independently and prioritize work to meet client needs • Strong team orientation, commitment to sales, and client service and desire to succeed • Willingness to travel as needed to meet goals • Excellent verbal and written communication, presentation and negotiation skills required • PC skills; Microsoft Office, Email, and Internet • Participate in, adhere to, and support compliance program objectives • Ability to consistently interact cooperatively and respectfully with other employees • Remote work available only to residents of Arizona, Alabama, Arkansas, California, Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Louisiana, Maryland, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington, or Wisconsin • M-F 9am to 6pm EST

🏖️ Benefits

• Top of the industry benefits for Health, Dental, and Vision insurance • 20 days paid time off • 4 weeks paid parental leave • 9 paid holidays • 401K company match of up to 5% - No vesting requirement • Adoption Assistance Program • Flexible Spending Account • Educational Assistance Plan and Professional Membership assistance • Referral Bonus Program – up to $750!

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