Director, Inside Sales

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🔥 0 minutes ago

🏄 California, Colorado, +9 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🌺 Hawaii – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote 🍁 Vermont – Remote ☕ Washington – Remote

💵 $90.7k - $212.5k / year

⏰ Full Time

🔴 Lead

⬇️ Inside Sales

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NBCUniversal

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2004

📱 Media

Media • Entertainment

NBCUniversal is a leading global media and entertainment company known for creating and distributing content across a variety of platforms. With over 100 years of experience, it is a part of Comcast and encompasses brands like Peacock, NBC Sports, and many others to educate, entertain, and empower audiences around the world. The company is involved in television broadcasting, film production, and theme parks, and is also recognized for its initiatives in technology and corporate social responsibility. NBCUniversal is committed to innovation and social impact, making it a vibrant workplace for media and tech professionals.

📋 Description

• Own and execute customer retention strategy across inbound and outbound channels • Drive achievement of retention goals and sales of value-add solutions • Oversee daily retention operations including work queues and call handling • Establish performance management routines and monitor team call quality • Collaborate with Sales, Operations, and Legal teams to resolve complex issues • Hire, develop, coach, and evaluate leaders in retention teams

🎯 Requirements

• Bachelor's Degree • 10+ years of relevant work experience • Customer Retentions • People Leadership • Retention Programs • Knowledge of retention strategies • Proven experience in revenue and sales management.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options