Territory Manager II

🔥 13 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NCR Atleos

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2021

🏦 Banking

💳 Fintech

🏢 Enterprise

Banking • Fintech • Enterprise

NCR Atleos is a company focused on expanding self-service financial access with innovative digital-first technologies, catering to thousands of financial institutions and retailers globally. With its leading ATM-as-a-Service offerings, NCR Atleos reduces costs and complexity through a comprehensive end-to-end ATM outsourcing solution. It operates the world's largest independent global ATM network, providing unmatched managed services and market-leading ATM software. The company pioneers in self-service technologies, including card-free cash access and mobile cash withdrawal, aimed at transforming operations and delivering exceptional customer experiences. NCR Atleos continues to pioneer innovations in the fintech and banking sectors.

📋 Description

• Directly supervise 45+ employees, including a TM1, responding to customer opportunities, issues, and complaints in a timely manner. • Provide leadership and supervisory responsibility for mentoring the TM1 and all direct/indirect reports. • Develop relationships with internal customers and advise them about service and service delivery, including maintenance agreements and SLAs. • Perform root-cause analysis and preventive measures for repeat escalation situations. • Help solve escalations caused by resource problems, including disciplinary and soft-skills issues. • Conduct hiring activities and monitor performance improvement issues. • Provide coaching and counseling to team members. • Track expenses, finance, overtime, employee-related costs, tools, test equipment, vehicles, and service parts. • Set objectives, execute quarterly/annual performance reviews, and manage vacation and training schedules. • Conduct regular individual and team meetings with planners and coordinators. • Manage all district activities to ensure delivery of on-site support services while controlling expenses and assets.

🎯 Requirements

• High school diploma or GED (though a Bachelor’s degree is preferred; equivalent experience or combination of education and experience will be considered on an exception basis.) • Five to eight years of work experience in hardware and/or software support. • Previous experience as a group, team, or project leader, or other supervisory/leadership capacity in technical services or support is preferred. • Local residence and living within your assigned service area • Valid driver's license • Authorization to work in the U.S. • Willingness and ability to pass a comprehensive background check, including credit check, criminal, driving record, and drug screen. • Ability to lift and carry tools and parts weighing up to 50 lbs. • Willingness to undertake prolonged travel as needed.

🏖️ Benefits

• Medical Insurance • Dental Insurance • Life Insurance • Vision Insurance • Short/Long Term Disability • Paid Vacation • 401k