Phone Operations Coordinator

Job not on LinkedIn

🔥 0 minutes ago

🌽 Illinois, Tennessee – Remote

🌽 Illinois – Remote 🎸 Tennessee – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

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NCS

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1908

🤝 B2B

🔬 Science

⚡ Energy

B2B • Science • Energy

NCS is a South African manufacturer and supplier of specialty polymer and coating materials, including unsaturated polyester resins, solvent-borne resins, dispersions, additives and general-purpose composites. The company develops technology and products for industrial markets such as composites, architectural and industrial coatings, vehicle refinish, adhesives and sealants, construction, textiles, detergents and marine applications, and promotes environmentally friendly offerings through its EarthKind platform. With long industry experience and B2B focus, NCS serves a wide range of industrial end-users across sectors including energy.

📋 Description

• Schedules daily and emergent cases, confirmation of all next day cases, which making sure regularly scheduled ‘check-in’ calls are made with special clients • Develops and maintains relationships with our surgeon and hospital schedulers, customizing case scheduling routines to their needs and wants • Ensures any client issues are addressed to the client's satisfaction and that those issues are documented • Coordinates with after-hours answering service on-call schedule, regional configurations, and dispatch policy • Adheres to the letter and spirit of the company Code of Conduct, the AdvaMed Code, MedTech Code, and all other company policies • Ensures Compliance with applicable governmental laws, rules, and regulations, both in the United States and internationally, by completing introductory and annual training and maintaining knowledge of compliance as it applies to your role

🎯 Requirements

• High School Diploma or GED • Two to five years of office experience demonstrating an increase in responsibility, including a minimum of 6 months of data entry experience • Excellent verbal and written communication skills required in order to communicate effectively with sales and technical support staff, and with customers • Demonstrated typing and proof-reading skills • Demonstrated ability to coach, communicate and work effectively with others in order to clarify decisions for data entry • Call center or other experience making and receiving 50-75 calls per day is a plus • Experience with high email volume is also a plus

🏖️ Benefits

• N/A