Strategic Client Success Manager

🕒 July 28

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

👻 Ghost score 18%

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Neighborly Software

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🏛️ Government

☁️ SaaS

🤝 B2B

💰 Private Equity Round - Neighborly Software on 2024-10

Government • SaaS • B2B

Neighborly Software is a GovTech company providing an all-in-one SaaS platform to manage government-funded programs—covering grants, loans, construction, asset reports, analytics, and program administration. The platform connects administrators, participants, contractors, and homeowners to streamline enrollment, administration, and reporting for local, state, and nonprofit organizations, with specific products for Housing & Community Development, Housing Choice Vouchers (HCV), Disaster Recovery & Mitigation, and Home Energy Rebates. Neighborly emphasizes integration with government systems (e. g. , IDIS) and targets public-sector clients to simplify program delivery and reporting.

📋 Description

• Establish and maintain productive relationships with key stakeholders in assigned accounts, serving as their go-to expert on maximizing our solutions. • Operate as the primary point of contact for strategic clients, providing insights and recommendations on best practices. • Proactively nurture client relationships, ensuring engagement, retention, and expansion opportunities. • Provide guidance on the latest HUD industry standards and best practices, educating clients on software features that enhance efficiency. • Evaluate clients’ current workflows and tailor our solutions to meet their unique needs, ensuring seamless adoption and impactful outcomes. • Act as a bridge between clients and internal teams, coordinating resources to address their evolving requirements. • Develop performance objectives and milestones, ensuring long-term success for each account. • Identify challenges and opportunities, offering innovative solutions to drive client success.

🎯 Requirements

• 8+ years of experience in client success, implementation, or a consultative role within a SaaS company • 5+ years of experience supporting HUD programs or Federal Programs like CDBG, ESG, HOME, and HOPWA and/or experience working directly with housing, economic, and community development organizations or Housing Authorities. • Excellent communication & presentation skills to effectively engage stakeholders at all levels. • Deep commitment to our mission of improving communities through technology. • Ability to become a subject matter expert (SME) on Housing and Urban Development (HUD) programs. • Strong commitment to quality, compliance, and accountability.

🏖️ Benefits

• Comprehensive Benefits – Medical, Dental, Vision plan options and Company-Paid Short-Term Disability and Life Insurance • 401K Contributions – Generous employer match with immediate vesting • Generous Time Off – 5 weeks of PTO, 9 paid holidays, and 3 days of volunteer time off each year