Account Manager – K-12 Student Information System

🔥 1 hour ago

🌾 Nebraska – Remote

🌾 Nebraska – Remote

💵 $21 / hour

⏰ Full Time

⚪️ Entry-level

💰 Account Manager

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Nelnet

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1996

📚 Education

💸 Finance

⚡ Energy

Education • Finance • Energy

Nelnet is a diversified services company that provides a wide range of solutions including government services, consumer services, technology services, and federal student loan services. The company specializes in customer-centric services, operational optimization, and support, offering digital accessibility, custom development, data analytics, artificial intelligence, and information security. Nelnet also offers business process outsourcing, contact center and back-office processing, loan servicing, and education services. Furthermore, Nelnet is involved in financial management, payment technology, and renewable energy through tax equity funding and solar installations. Nelnet is committed to enhancing education, government service provision, and energy innovation, promoting community engagement and philanthropic efforts through partnerships.

📋 Description

• Answer high volume of phone calls or chats from all regions of the country • Trouble-shoot problems and offer solutions • Provide excellent customer service via telephone, email correspondence, and chat • Build and maintain relationships with institution contacts • Provide direction and guidance to new and existing institution contacts regarding NBS products and services • Establish communication with sales team and other internal contacts • Encourage increased use of various NBS products and provide training when applicable • Report daily activities to team leader • Participate in special projects or committees and other related duties

🎯 Requirements

• College graduate in related field or equivalent experience • Experience in banking, student loan, or customer service industry is preferred • Strong interpersonal and communication skills • Ability to work as a team player • Detail oriented with excellent prioritization, organization, and time management skills • Ability to multi-task and complete projects under high pressure deadlines and stressful situations • Strong analytical and problem-solving skills • General knowledge of NBS products and services • General computer skills including Microsoft Office applications, email, internet, and CRM system

🏖️ Benefits

• Health insurance • Dental insurance • Vision insurance • HSA and FSA • Generous earned time off • 401K/student loan repayment • Life insurance & AD&D insurance • Employee assistance program • Employee stock purchase program • Tuition reimbursement • Performance-based incentive pay • Short- and long-term disability • Robust wellness program