AIOps Engineer

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🌾 Nebraska – Remote

🌾 Nebraska – Remote

💵 $100k - $150k / year

⏰ Full Time

🟢 Junior

⚙️ Operations

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Nelnet

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1996

📚 Education

💸 Finance

⚡ Energy

Education • Finance • Energy

Nelnet is a diversified services company that provides a wide range of solutions including government services, consumer services, technology services, and federal student loan services. The company specializes in customer-centric services, operational optimization, and support, offering digital accessibility, custom development, data analytics, artificial intelligence, and information security. Nelnet also offers business process outsourcing, contact center and back-office processing, loan servicing, and education services. Furthermore, Nelnet is involved in financial management, payment technology, and renewable energy through tax equity funding and solar installations. Nelnet is committed to enhancing education, government service provision, and energy innovation, promoting community engagement and philanthropic efforts through partnerships.

📋 Description

• Own the operational backbone of our Enterprise AI platforms and build AI Agents • Configure, maintain, and optimize Enterprise AI platform deployments (Claude, Copilot, Gemini) • Build and deploy AI Agents for Shared Services teams using established pipeline standards • Build and maintain a shared resource repository of reusable components • Participate in recurring sessions to harvest segment innovations, standardize them, and redistribute org-wide • Serve as the hands-on AI resource for segments without dedicated AI infrastructure • Apply team development standards to all AI solutions and platform work

🎯 Requirements

• 1–2 years hands-on experience building with Claude or equivalent LLM APIs — prompt engineering, API integration, tool-use and function-calling patterns • Proficiency in Python and/or TypeScript/Node.js for AI application development • Familiarity with agent orchestration concepts: multi-step reasoning, tool chaining, context management • Experience with MCP servers or equivalent integration patterns • Proficiency with context and token optimization • Familiarity with governance, compliance, and security principles as they apply to responsible AI deployments • 2–4 years of industry experience preferred • Experience with Copilot, Gemini, or other foundation models and workflow automation platforms • Familiarity with evaluation frameworks for AI output quality measurement • DevOps, CI/CD, or agile development background applied to AI deployment pipelines • Experience building autonomous AI agents for enterprise workflows — not just chat bots or assistants

🏖️ Benefits

• medical • dental • vision • HSA and FSA • generous earned time off • 401K/student loan repayment • life insurance & AD&D insurance • employee assistance program • employee stock purchase program • tuition reimbursement • performance-based incentive pay • short- and long-term disability • robust wellness program