Care Coordinator – Home Care Operations

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🏄 California – Remote

🏄 California – Remote

💵 $26 - $30 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

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Tandem Diabetes Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚕️ Healthcare Insurance

🧬 Biotechnology

Healthcare Insurance • Biotechnology • Healthcare

Tandem Diabetes Care is a company dedicated to improving the lives of individuals living with diabetes by creating innovative insulin delivery systems. Their flagship products include the t:slim X2 insulin pump and the Tandem Mobi System, both designed to seamlessly integrate with mobile technology for enhanced user experience. With features like automated insulin delivery and extensive support and education resources, Tandem Diabetes Care aims to empower users in managing their diabetes effectively and comfortably.

📋 Description

• Serve as the primary point of contact for an assigned caseload of Continuous Care clients and families • Build and maintain caregiver schedules for ongoing cases, ensuring consistency and continuity whenever possible • Respond to caregiver call-outs, schedule disruptions, and urgent coverage needs in real time • Coordinate replacement coverage quickly while maintaining a positive client experience • Match caregivers to clients based on personality, skillset, availability, and family preferences • Conduct client onboarding calls and prepare caregivers thoroughly for new assignments • Coach caregivers on client-specific expectations, care plans, and performance concerns • Manage client concerns, complaints, and service recovery situations with professionalism and urgency • Proactively check in with families to identify changes in needs before they become larger problems • Collaborate closely with Recruiting, HR, Sales, and Leadership to ensure staffing pipelines support client demand • Review caregiver visit notes and identify trends, gaps, or opportunities for improvement • Document all communication, schedule changes, client updates, and action items accurately and consistently • Think critically and make judgment calls independently while escalating concerns appropriately

🎯 Requirements

• 2+ years of experience in care coordination, staffing, scheduling, client services, or operations within a licensed home care agency • Direct experience staffing ongoing caregiving cases and managing caregiver schedules • Experience handling caregiver call-outs and urgent service recovery situations • Strong working knowledge of caregiver-client matching principles • Exceptional communication skills across phone, email, and internal systems • Ability to work independently in a fully remote environment • Bachelor's degree preferred but not required

🏖️ Benefits

• Comprehensive benefits (medical, dental, vision) • 401(k) with company match • Paid time off • Fully remote position with a collaborative team environment