Staff Product Researcher

🔥 13 minutes ago

🇺🇸 United States – Remote

💵 $100k / year

⏰ Full Time

🔴 Lead

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Nelnet

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1996

📚 Education

💸 Finance

⚡ Energy

Education • Finance • Energy

Nelnet is a diversified services company that provides a wide range of solutions including government services, consumer services, technology services, and federal student loan services. The company specializes in customer-centric services, operational optimization, and support, offering digital accessibility, custom development, data analytics, artificial intelligence, and information security. Nelnet also offers business process outsourcing, contact center and back-office processing, loan servicing, and education services. Furthermore, Nelnet is involved in financial management, payment technology, and renewable energy through tax equity funding and solar installations. Nelnet is committed to enhancing education, government service provision, and energy innovation, promoting community engagement and philanthropic efforts through partnerships.

📋 Description

• Lead research end to end — user interviews, usability testing, focus groups, surveys, and mixed-methods studies. • Decide what research is needed — read the problem, choose the right approach for the decision and its risk. • Build our AI research capability — create and refine agents that draft plans, synthesize data, and produce reports. • Set the standard — turn your best work into reusable, high-quality templates and define our research process and best practices. • Mine our own data for signals — proactively surface the trends that should shape the roadmap or trigger deeper research. • Get out into the field — travel to partner schools to run interviews, focus groups, and feedback sessions. • Partner across the company — work with marketing, operations, and sales to understand customers from every angle. • Own how we collect and keep research data — work with internal teams and data governance to capture, store, and make research data retrievable. • Present — tell the story of what you found to teams and leadership in a way that drives confident decisions.

🎯 Requirements

• Bachelor’s degree or equivalent practical experience. • 5+ years in an applied research setting (product, UX, or academic). • Hands-on with the full range of research methods — interviews, usability and moderated/unmoderated testing, contextual inquiry, surveys, and focus groups. • Experience owning every stage of research: study design, recruiting, moderation, analysis, and reporting. • Comfort with quantitative data and behavioral analytics, not just qualitative work. • A strong presenter who can make findings land with both peers and executives. • Willingness to travel to schools for in-person field research a few times a year. • Preferred: Experience using AI to do research — building agents or automating parts of the research process to improve speed, depth, or quality. • Proficiency with research and product-analytics tools (e.g., Pendo and common user-testing, survey, and research-repository platforms). • Comfort working with AI tools such as Claude Code. • Experience in education, EdTech, or another multi-stakeholder domain.

🏖️ Benefits

• medical • dental • vision • HSA and FSA • generous earned time off • 401K/student loan repayment • life insurance & AD&D insurance • employee assistance program • employee stock purchase program • tuition reimbursement • performance-based incentive pay • short- and long-term disability • robust wellness program