Global Collections Specialist – Contract/Temp

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Logo of Neo4j

Neo4j

501 - 1000 employees

Founded 2007

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

SaaS • Artificial Intelligence • Enterprise

Neo4j is a leading company that provides graph database technology, enabling organizations to connect and analyze vast amounts of data through its platform. As the creators of the Neo4j Graph Database and the Cypher query language, they offer solutions like Neo4j AuraDB and Neo4j Graph Data Science to help businesses deploy graph applications efficiently, whether self-managed or fully-managed. Their tools are designed for developers and data scientists to easily build and visualize graph-based applications, improving data relationships and insights. Neo4j supports various use cases, including fraud detection, knowledge graphs, and financial services, and is widely adopted by the developer and data science communities globally. With educational resources like GraphAcademy, they also support a large and growing global community of graph technology experts.

📋 Description

• Monitor the Accounts Receivable inbox, resolve day-to-day inquiries, and route or escalate complex issues. • Create, verify, and distribute customer invoices in NetSuite and vendor portals such as Ariba, Coupa, and Tipalti. • Verify invoices against order forms and purchase orders before billing. • Monitor and manage accounts receivable ledgers and ensure timely payment collection. • Collect outstanding receivable balances according to company policies. • Follow up on overdue invoices by phone, email, and letters. • Handle customer inquiries for credit card-based products, including Stripe address updates, invoice resends, and dispute resolution. • Complete new vendor onboarding forms and respond to Accounts Receivable requests from Sales. • Support Sales in obtaining customer purchase orders and track pending POs. • Apply customer payments daily in NetSuite and reconcile them with the bank. • Participate in process improvement projects and conduct ad hoc analyses. • Support revenue-related audits and reviews by providing documentation and addressing external auditor requests.

🎯 Requirements

• Fundamental accounting knowledge • Minimum three years of accounts receivable experience • Experience resolving customer inquiries or billing disputes directly • NetSuite and Salesforce experience in a SaaS business desired • Tesorio experience a plus • Experience with Stripe and/or cloud marketplace providers such as GCP, AWS, and Azure a plus • Proficient with Excel and Google Sheets • Knowledge of accounting close processes • Excellent written and verbal communication skills • Ability to organize, prioritize, and work under critical deadlines • Strong attention to detail when reconciling order forms, purchase orders, and sales orders before invoicing • Excellent customer service skills • Ability to work independently and balance multiple tasks simultaneously • Experience working or collaborating with international/remote team members across time zones a plus • Available to start on short notice and commit to the full duration of the temporary assignment

🏖️ Benefits

• Temporary parental leave coverage assignment • Inclusive, diverse, and equitable workplace • Opportunity to shape the future of data and analytics • Collaboration and empowerment to contribute to projects • Customer-focused, innovative company culture

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