Customer Success Manager

🔥 1 minute ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Neptune Retail Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📣 Marketing

🛍️ eCommerce

🛒 Retail

Marketing • eCommerce • Retail

Neptune Retail Solutions is a leading marketing company that specializes in connecting consumers through every step of their shopping journey by integrating the largest in-store media, digital incentives, and digital out-of-home (DOOH) networks in North America. The company leverages its expansive network to offer unmatched growth by providing billions of exclusive consumer touchpoints and activations. With exclusive retailer access, flexible incentive formats, premium near-store inventory, and high-impact digital media, Neptune Retail Solutions offers services such as data-driven campaign strategies and creative design to drive consumer action and sales. Their proprietary technology platforms, like Polaris and the Promotions Intelligence Platform, ensure effective campaign planning, execution, and measurement.

📋 Description

• Coordinate execution of In-Store, Merchandising, At Home, and Digital Media programs after client approval to contract • Create Salesforce opportunities and manage system reservations • Generate contracts and process program assets • Provide program recaps and reporting • Approve invoices • Support Sales with executional details and pre-sale assistance • Build relationships and liaise between Sales, clients, and internal departments • Lead executional excellence across multiple programs • Manage client assets, timelines, and executional details • Perform day-to-day account management • Maintain status grids, answer client questions, and troubleshoot issues • Evaluate processes and identify improvements • Assist with special projects assigned by leadership

🎯 Requirements

• Bachelor’s Degree in Business, Communications, Marketing or related field (and/or equivalent, relevant work experience) • Minimum of 2-3 years’ experience ranging from college internships to a professional position in Campaign Management, Customer Success, or Customer Service/Client Services • Experience dealing directly with internal business teams, vendors, clients and/or Sales Executives • Excellent organizational skills and strong attention to detail • Strong time management skills • Ability to work independently and multi-task in an environment of frequently changing priorities • Proven ability to troubleshoot first-tier problems, identify pain points, manage issues through resolution, and apply learnings to future situations • Ability to adapt and change with business needs • Ability to establish and maintain strong internal and external partnerships • Superior written and verbal communication skills • Proficiency in Microsoft Office (Excel, Word, PowerPoint) • Salesforce experience is a plus • Must be able to work for any U.S. employer and not require sponsorship now or in the future

🏖️ Benefits

• Equal Opportunity Employer • Remote work arrangement