Communications Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $170k - $210k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🗣️ Communications

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NetApp

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1992

🔌 API

🤖 Artificial Intelligence

☁️ SaaS

💰 Venture Round on 1994-01

API • Artificial Intelligence • SaaS

NetApp is the intelligent data infrastructure company that provides innovative solutions for businesses to harness the power of their data. They offer a range of services including unified data storage, cloud management, and data protection to simplify and enhance data handling across various platforms. With a focus on modernizing storage environments and enabling efficient data management, NetApp serves various industries by helping organizations optimize their workflows and boost productivity.

📋 Description

• Lead and/or assist in stakeholder training; this includes content development, scheduling, teaching, regularly updating support materials, and writing monthly articles • Assist stakeholders with issues and provide in depth technical information on SharePoint and other tools; understand and troubleshoot permissions as required • Understand, advocate for and manage stakeholder requests – create specifications, manage timelines, edit sites, propose layouts, track and test changes, engage with IT, communicate progress and meeting decisions • Manage the development of new SharePoint features, in partnership with other intranet teams; this includes understanding technical user requirements, UI, governance requirements and launch implications • Develop and track SharePoint metrics regarding usage, engagement, and customer satisfaction • Lead projects associated with our workflow and email metrics tools, which includes meeting monthly with vendors, understanding/tracking licenses, updating training materials, setting up and training stakeholders, testing new releases, developing workflows, communicating regularly with stakeholders, and providing quarterly metrics • Communicate proactively with the Intranet Strategy & Comms Solutions team, IT and stakeholders through email, our Zendesk ticketing system, Zoom, Teams, etc • Investigate new tools and technologies, and manage internal sites and tools for Corporate Communications

🎯 Requirements

• 5 to 7 years of industry experience • 3 to 5 years in-depth knowledge of email analytics solutions (PoliteMail is a plus) • 3 to 5 years in-depth knowledge of SharePoint web parts, lists, permissions, and workflows • 2 to 3 years of training experience • Technical college degree (BS or BA in Computer Science or Engineering is a plus) • Excellent communications skills (oral and written) • Ability to manage schedules, priorities and deadlines for multiple projects • Detail oriented, methodical • Ability to research technical questions • Ability to troubleshoot coding and application issues • Willing to learn and open to taking on new roles and responsibilities.

🏖️ Benefits

• Health Insurance • Life Insurance • Retirement or Pension Plans • Paid Time Off • various Leave options • Performance-Based Incentives • employee stock purchase plan • restricted stocks (RSU’s)