Associate Systems Engineer

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $24 - $31 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Systems Engineer

👻 Ghost score 0%

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Net at Work

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏭 Manufacturing

📦 Logistics

Consulting • Manufacturing • Logistics

Net at Work is a technology solutions provider that helps small and medium-sized businesses enhance their operations through transformative use of technology. They offer a wide range of services including ERP implementation, CRM solutions, IT managed services, cloud hosting, and strategic advisory services. Net at Work focuses on unlocking the power of next-generation technology to improve business efficiency, employee experience, and customer engagement. By aligning technology with business needs, they assist companies in various industries including Chemicals, Construction, Healthcare, and more, to optimize their performance and unleash their potential.

📋 Description

• Support client environments and end users • Assist with implementation projects • Configure equipment and software to meet client business needs • Document solutions for ongoing support • Provide first-level technical support and ticket tracking • Coordinate or perform remote desktop-level fixes, including software installation/upgrades, file backups, and system/application configuration • Troubleshoot level 1 and some level 2 issues in Mac OS and Windows environments • Troubleshoot hardware and determine fixes • Follow standard operating procedures • Perform post-resolution follow-ups • Research and resolve technical problems • Implement and maintain operational documentation and procedures • Issue daily operations and project status reports as required • Complete technical and special projects • Enter time daily and keep tickets updated • Maintain at least 32 hours of billable time • Coordinate work assignments with Service Coordination • Learn new technologies and solutions • Maintain work calendar and update client documentation after network changes • Maintain professional certification statuses and assist with vendor certifications • Provide situational awareness briefs on high-profile clients/projects • Own KPIs including average time to resolution, CSAT, employee utilization, and SLA adherence • Deliver Professional Services SOW and client onboarding activities

🎯 Requirements

• Experience at an MSP, service desk, and/or corporate IT • 2+ years of experience supporting small to mid-size clients as a technical support representative/consultant • Exceptional written and verbal communication skills • Exceptional ability to multitask • Ability to be on-call and work after-hours where necessary • Exceptional ability to adapt and learn new platforms and skills on the fly • Exceptional sense of urgency • Proficiency with Apple hardware, Mac OS, Google (G-Suite), Windows, Office 365, Intune, and MDM • Experience supporting Outlook/Office 365 Admin Portal • Experience managing and configuring Windows workstation/server OS security, sharing, patches, and group policies in a Windows Domain environment • Experience with cloud storage and remote connectivity solutions • Experience remediating AV-related issues • Familiarity with ConnectWise Automate or a similar RMM solution • Exceptional interpersonal, rapport-building, listening, and questioning skills • College degree from an accredited four-year institution or relevant technical experience • Previous customer support, sales, or technology experience • A+/Network+ certification or equivalent experience • Technical certifications preferred: Microsoft, Cisco, VMWare, MDM, SonicWALL, Fortinet, CompTIA • Customer approval may be required for access to customer information, systems, and/or premises

🏖️ Benefits

• Bonus eligibility • Medical, dental, and vision insurance • Accident, critical illness, and hospital indemnity insurance • Employee Assistance Program (EAP) • Life and AD&D insurance • Short- and long-term disability insurance • Flexible Spending Accounts • Transportation and Parking Accounts • Health Savings Accounts with company contribution • 401(k) with matching contribution • Legal benefits • Identity theft protection • Pet insurance • Wellness program offerings • Paid time off, starting at 15 days annually • 8 paid holidays per year, including 1 floating holiday