Quality Control Associate

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NetCov

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔒 Cybersecurity

🤝 B2B

💼 Consulting

💰 Private equity on 2022-11

Cybersecurity • B2B • Consulting

NetCov is a 30-year managed IT and technology services firm that delivers managed IT, cloud, cybersecurity, compliance, and AI-driven advisory services to business and mission-focused organizations. The company emphasizes people-first managed services, proactive cybersecurity (including CMMC/NIST alignment for Department of Defense contractors), cloud migrations and optimization, compliance management, and strategic IT advisory and AI integration. NetCov supports industry verticals such as AEC (architecture, engineering & construction), credit unions, finance/PE-backed companies, nonprofits/NGOs, and DoD contractors; it cites partnerships with AWS and Microsoft, has 350+ team members, and supports 50,000+ users.

📋 Description

• Audit recurring quantities and usage for accuracy, completeness, and compliance before invoice generation • Perform pre-bill reviews and validate recurring amounts against contracted rates and service scope • Audit monthly recurring revenue billing runs across fixed-fee, time and materials, and project-based models • Validate pricing, contracts, rates, discounts, taxes, and customer-specific billing requirements • Verify mid-period contract changes, rate adjustments, discount tiers, and effective dates • Audit billing changes to customer counts, users, seats, devices, and endpoints • Cross-reference PSA records with RMM inventory and distributor platforms to identify unbilled endpoints and deprovisioned equipment still being billed • Validate usage data feeds and reconcile vendor invoices against client pass-through billing • Maintain master client mappings and entity relationships across datasets • Identify billing errors, discrepancies, and process gaps; perform root cause analysis and recommend corrective actions • Investigate billing disputes and customer invoicing inquiries with the Client Success team • Track and reconcile subscription, device, license, and customer-count data across interconnected systems • Conduct quality assurance reviews and ensure compliance with regulatory requirements, internal controls, company policies, and PCI-DSS standards where applicable • Assist with month-end and year-end billing audits • Document audit findings, trends, and corrective actions • Prepare quality control reports for the QC Team Lead • Collaborate with Revenue Assurance, Client Success, service delivery, sales, management, and accounting teams • Translate platform data into client-ready insights for QBRs and account meetings • Identify automation opportunities and recommend process improvements to reduce invoice errors and billing cycle time • Create and maintain billing process and QC procedure documentation • Perform other duties as assigned

🎯 Requirements

• Strong understanding of billing systems, invoicing processes, and financial controls • Experience with ERP systems, CRM platforms, and Microsoft Excel • Knowledge of auditing, quality assurance, and process improvement methodologies • Excellent analytical and problem-solving skills • Strong attention to detail and accuracy • Effective written and verbal communication skills, including explaining complex billing data to technical and non-technical stakeholders • Ability to manage multiple priorities and meet deadlines in a high-volume recurring monthly billing environment • Preferred: experience with billing quality audits and revenue assurance programs • Preferred: knowledge of MSP billing models, including MRR, fixed-fee, T&M, project-based, and usage-based billing • Preferred: 1–3 years of experience in billing, accounts receivable, revenue assurance, quality control, or related functions, preferably in an MSP, IT services, or SaaS environment • Preferred: experience with PSA platforms such as ConnectWise Manage, Autotask/Datto, Syncro, or HaloPSA • Preferred: experience with QuickBooks Online, Xero, or NetSuite • Preferred: familiarity with distributor platforms such as Pax8, TD Synnex, or Ingram Micro • Preferred: advanced Excel skills, including PivotTables, VLOOKUP/XLOOKUP, and data analysis • Preferred: familiarity with Power BI, SQL, or reporting tools • Lean Six Sigma or quality management experience is a plus

🏖️ Benefits

• Innovative Solutions: Work with cutting-edge IT and cybersecurity services for the financial and regulated industries • Professional Growth: Learn from experienced project managers and gain hands-on exposure to enterprise-level project execution • Collaborative Culture: Join a supportive, people-first team that values structure, learning, and shared success