Technical Writer

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NetFoundry

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

🔐 Security

☁️ SaaS

📡 Telecommunications

Security • SaaS • Telecommunications

NetFoundry is a company specializing in zero trust networking solutions, providing secure and seamless connectivity for applications, data, devices, and users. Their innovative platform allows businesses to build and scale zero trust overlay networks, improving security and operational efficiency without the need for traditional VPNs. NetFoundry targets industries such as software providers, service providers, and manufacturers of intelligent products, embedding zero trust security to ensure robust and resilient network operations. By leveraging their Ziti Architecture, businesses can ensure secure and manageable networks across different environments, enhancing compliance and data protection.

📋 Description

• Collaborate with engineers and DevOps teams to produce clear, concise, and accurate documentation • Create and maintain developer guides, API docs, technical tutorials, and system architecture documentation • Collaborate with subject matter experts (SMEs) to gather and validate technical information • Translate complex technical concepts into simple, user-friendly content tailored to developers, DevOps, and enterprise IT professionals • Maintain and improve documentation version control, structure, and usability • Contribute to onboarding materials, use case examples, and product release notes • Ensure consistency and accuracy across all technical documents in line with NetFoundry’s voice and brand • Conduct content audits and propose improvements to documentation structure and accessibility • Work with UX, engineering, and support teams to identify documentation gaps and user pain points

🎯 Requirements

• 3+ years of experience as a Technical Writer in a software, networking, or cloud infrastructure environment • Strong understanding of networking concepts (e.g., Zero Trust, SD-WAN, VPN, TLS, DNS, edge computing) • Experience documenting RESTful APIs, SDKs, and command-line tools • Familiarity with Markdown, Git, Swagger/OpenAPI, and documentation generators (e.g., Docusaurus, Hugo, MkDocs) • Excellent writing, editing, and proofreading skills with a keen eye for detail • Ability to grasp complex technical concepts quickly and communicate them clearly • Experience working in Agile/Scrum development environments • Familiarity with Kubernetes, DevOps practices, or cloud platforms like AWS, Azure, or GCP • Experience contributing to open-source projects or developer-focused documentation • Ability to create visual aids like flowcharts, network diagrams, and architecture schematics (e.g., using Lucidchart, draw.io, or similar tools)

🏖️ Benefits

• Fully remote with flexible working hours • Comprehensive health benefits (Medical, Dental, and Vision) with expanded well-being benefits • Employer-paid Life, AD&D, Short-Term & Long-Term Disability • Learning and Development Budget • 401K with company match • Paid Holidays • Unlimited PTO • Technology Stipend • Electronics Allowance