Product Support Representative IV

🕒 June 2

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $19 - $24 / hour

⏰ Full Time

🟠 Senior

🔴 Lead

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 35%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Net Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1993

🏥 Healthcare

☁️ SaaS

🤖 Artificial Intelligence

Healthcare • SaaS • Artificial Intelligence

Net Health is a healthcare software company that provides specialized electronic health record (EHR/EMR) systems and advanced analytics for wound care, rehab therapy, value-based care, and occupational health. With over 30 years of experience, Net Health offers SaaS-based EHR solutions, predictive and clinical analytics, patient engagement tools, and system integrations designed to improve clinical outcomes, streamline workflows, ensure compliance, and optimize financial performance for healthcare providers across care settings.

📋 Description

• Respond to product application support questions from clients regarding the company’s software • Analyze problems with software applications to identify problem areas and recommend corrective action • Recommends solutions to client application questions • Serve as a subject matter expert and point of escalation for complex client issues • Engage in advanced client interactions by diagnosing root causes and recommending strategic solutions • Lead high priority troubleshooting efforts, including software dependency management • Leverage internal tools, logs, and system analytics to investigate patterns and drive long-term solutions • Act as a voice of the customer by delivering insights and feedback to product enhancements • Maintain ownership of escalated cases from intake through resolution • Mentor and provide technical guidance to junior team members • Ensure consistent service quality during critical coverage windows • Take initiative in identifying process gaps and recommending improvements

🎯 Requirements

• High School Diploma or equivalent GED • 10+ years of experience in a client service or technical support role • Proficiency in Microsoft Office • Experience with common enterprise software solutions (e.g., NetSuite, Salesforce, Oracle, SAP, MS Project, SmartSheet)

🏖️ Benefits

• Work-from-anywhere environment • Unlimited PTO • Comprehensive benefits package • Employee resource groups • Casual dress code • Prioritized employee wellness • Diversity and inclusion • A voice in the company • New hire support • Career development • Educational assistance • Employee referral bonus • Progressive parental leave