Operations Administrator

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🔥 0 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $22 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

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The NAI

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2000

💼 Consulting

📣 Marketing

📱 Media

Consulting • Marketing • Media

The NAI is the Network Advertising Initiative, a self-regulatory trade association for the digital advertising and ad tech industry focused on responsible data collection and consumer privacy. It develops privacy principles and a self-regulatory framework, conducts privacy reviews and guidance, publishes policy comments and educational resources (e. g. , on privacy-enhancing technologies), and advocates on digital advertising and privacy policy while supporting member compliance and opt-out mechanisms.

📋 Description

• Accept and process newly assigned review cases. • Create and maintain case folders within secure document management systems. • Review incoming documentation and identify enrollee, representative, and health plan contact information. • Maintain accurate case records and tracking spreadsheets. • Request missing contact information or documentation from stakeholders as needed. • Monitor case timelines and ensure compliance with state-specific requirements. • Organize, upload, rename, and maintain case-related documents for efficient review. • Create and manage secure ShareFile accounts for health plans, providers, and clinical reviewers. • Prepare, encrypt, and distribute confidential documents using approved security protocols. • Assist stakeholders with secure document submission through email, file-sharing platforms, or mail. • Maintain complete and organized electronic case files throughout the review process. • Prepare medical reviewer forms and supporting documentation for clinical reviewers. • Set up and manage secure reviewer access to case materials. • Distribute reviewer instructions and required forms. • Track reviewer submissions and ensure all required documentation is received. • Maintain communication with reviewers regarding administrative requirements. • Prepare cover letters and final determination mailing packets for all involved parties. • Assemble state-specific correspondence packages and supporting documentation. • Coordinate secure electronic distribution and certified mail delivery. • Maintain tracking records for all mailed and emailed determination packets. • Archive final case documentation according to organizational procedures. • Generate invoices based on state-specific fee schedules. • Distribute invoices to health plans and applicable regulatory entities. • Monitor invoice due dates and payment status. • Maintain invoice tracking systems and supporting documentation. • Send payment reminders and coordinate with finance personnel regarding outstanding payments. • Ensure adherence to state IRO regulations, confidentiality requirements, and internal procedures. • Maintain case tracker, monitoring reports, and invoice records. • Document daily case activity, communications, and phone logs. • Preserve accurate records for audit and compliance purposes. • Support project leadership with administrative reporting and operational updates.

🎯 Requirements

• Minimum of high school diploma or GED equivalent required • 2+ years of experience in administrative operations, healthcare administration, insurance, legal support, or case management. • Professional demeanor and excellent customer service skills • Strong proficiency with Microsoft Office Suite, including Excel, Outlook, and Word. • Experience managing confidential and sensitive information. • Excellent organization, prioritization, and time-management skills. • Excellent Communicator with Strong written and verbal communication skills. • Ability to work independently and manage multiple deadlines simultaneously. • Exceptional attention to detail and accuracy. • Thrives working both independently (a self-starter) and collaboratively • Dependable, respectful and consistently works to uphold company ethics and standards

🏖️ Benefits

• Medical, Dental, and Vision benefits available • 401(k) available with company match • Paid holidays • Paid Vacation Time