Senior Document Processing Associate

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🕒 April 24

🏈 Alabama, Illinois, +3 more states – Remote

🏈 Alabama – Remote 🌽 Illinois – Remote 🏈 Ohio – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

⏰ Full Time

🟠 Senior

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Neumo

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏛️ Government

☁️ SaaS

Government • SaaS

Neumo is a government-focused cloud software company that provides automation and digital services for state and local public agencies. Their platform powers transactions and interactions between government agencies and constituents, offering products across revenue compliance (tax & licensing, short-term rental compliance, auditing, unclaimed property), justice (court case management, jury, probation), DMV (kiosks, testing & certification, fulfillment), public administration (land records, vitals, pension payments), payments (integrated payments, revenue collection, payment management), and platform services (reporting & analytics, forms, digital processing, ID verification, eSignatures, alerts, IT managed solutions). Trusted by 4,500+ agencies in North America, Neumo processes hundreds of millions of transactions and collects community revenue. The company focuses on improving efficiency, compliance, and self-service for government constituents using cloud and kiosk solutions.

📋 Description

• Oversee the full indexing and tagging workflow for assigned contracts, from initial task assignment through final quality review and submission. • Serve as the first point of escalation for team members with contract-specific questions, providing clear and accurate guidance on document interpretation and indexing requirements. • Interface with our clients, County Clerks, for any specific indexing questions that require their judgement. • Assign and manage daily tasks for team members, monitoring progress to ensure deadlines are met and workloads are balanced. • Perform a final multi-point quality check on all completed work prior to submission, verifying accuracy, completeness, and compliance with contract requirements. • Identify and resolve workflow issues independently, escalating to management as needed. • Perform hands-on indexing and tagging as needed to support team capacity or to validate processes. • Track contract progress and provide regular status updates to management. • Write and maintain clear, contract-specific project spec guides that document indexing requirements, document type rules, and workflow expectations — serving as a reference for the team and a foundation for onboarding new members. • Support the onboarding and training of new team members, leveraging spec guides and hands-on guidance to ensure consistency across the team. • Continuously assess existing workflows and proactively recommend improvements for efficiency and accuracy. • Perform other duties as assigned.

🎯 Requirements

• High school diploma or equivalent required; some college coursework in a related field is a plus. • 3–5 years of experience in land records indexing, title abstracting, or a closely related field. • Working knowledge of county-level land records, including deeds, mortgages, liens, releases, judgments, plats, and related instruments, is required. • Experience interpreting legal land descriptions and document-specific title requirements is strongly preferred. • Prior experience in a lead, senior, or quality control capacity is preferred. • Proficiency with web-based data entry platforms like Microsoft Suite, particularly Excel.

🏖️ Benefits

• Competitive benefits and compensation package