Customer Success Manager

🕒 July 7

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Neumo

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏛️ Government

☁️ SaaS

💳 Fintech

Government • SaaS • Fintech

Neumo is a government-focused cloud software company that provides automation and transaction platforms for state and local public agencies. Its product suite includes revenue and tax & licensing compliance, DMV systems and kiosks, court and justice case management, payments and revenue collection, land and vital records, ID verification, eSignatures, reporting/analytics, and managed IT solutions. Trusted by 4,500+ city, county, state, and federal agencies across North America, Neumo reports processing roughly 900M transactions and collecting about $44B in revenue for communities served. The company’s mission is to modernize constituent-facing government services through self-service solutions, integrated payments, and a unified cloud platform.

📋 Description

• Lead designated territory and provide end-to-end renewal execution support to ensure customer retention and annual revenue and growth targets • Spearhead renewal negotiations and drive incremental revenue • Connect with customers regularly both virtually and in-person to become a trusted advisor • Establish strong relationships based on knowledge of customer requirements and commitment to value • Encourage all accounts to become Neumo references • Develop effective and specific account plans to ensure revenue target delivery and sustainable growth by driving Demand Generation, Pipeline and Opportunity Management strategies • Establish customer acumen - actively understand each customer’s needs, strategic growth plans • Possess knowledge of Neumo contract terms and conditions and understand and deploy negotiation methods that are mutually beneficial to Neumo and our customers • Leverage internal Neumo resources to navigate contract creation, pricing, closing and bookings • Ensure effective Pipeline planning - Follow a disciplined approach to maintaining a rolling pipeline • Maintain CRM system with accurate customer and pipeline information • Enthusiastically support all Neumo promotions and events in the territory • Understand state and local government management and sales and marketing serving the public sector.

🎯 Requirements

• Bachelor’s degree equivalent • Proven work experience (3+ Years) as a Client Success Manager, Customer Success Manager, Account Manager, Key Account Manager, or relevant role related to renewals of primarily to public sector, state and local government account • Experience in sales operations and or contract negotiation a plus • Proven track record in business application software and service sales across industries • Demonstrated success with large transactions and lengthy sales campaigns in a fast-paced, consultative, and competitive market • Knowledgeable in commercial metrics and forecasting principles.

🏖️ Benefits

• Neumo offers a competitive benefits and compensation package