Product Operations Manager – Scrum

🔥 2 hours ago

🏈 Alabama, Ohio, +3 more states – Remote

🏈 Alabama – Remote 🏈 Ohio – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚡️ Product Operations

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Neumo

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏛️ Government

☁️ SaaS

💳 Fintech

Government • SaaS • Fintech

Neumo is a government-focused cloud software company that provides automation and transaction platforms for state and local public agencies. Its product suite includes revenue and tax & licensing compliance, DMV systems and kiosks, court and justice case management, payments and revenue collection, land and vital records, ID verification, eSignatures, reporting/analytics, and managed IT solutions. Trusted by 4,500+ city, county, state, and federal agencies across North America, Neumo reports processing roughly 900M transactions and collecting about $44B in revenue for communities served. The company’s mission is to modernize constituent-facing government services through self-service solutions, integrated payments, and a unified cloud platform.

📋 Description

• Facilitate all core Scrum events — sprint planning, daily stand-ups, sprint review, and retrospective — ensuring they are timely, focused, and drive real inspection and adaptation. • Create a team environment that is open, non-judgmental, and trustworthy, while emphasizing problem-solving and self-organization. • Protect the team from outside interference and unnecessary pressure during a sprint, escalating and resolving impediments quickly. • Coach the team and Product Owner on Agile requirements, backlog creation, story slicing, and definition of ready/done to ensure a healthy, well-groomed backlog. • Assess the Scrum maturity of the team and organization, and coach the team to higher levels of maturity at a sustainable pace. • Facilitate or support program-level ceremonies such as PI Planning, Scrum of Scrums, or cross-team syncs in organizations running scaled frameworks (e.g., SAFe). • Coordinate across teams to identify, track, and resolve cross-team dependencies and conflicts before they block delivery. • Standardize Scrum practices and reporting across multiple teams to create consistency without stifling team-level autonomy. • Mentor and support less experienced Scrum Masters, sharing facilitation techniques, coaching approaches, and organizational context. • Track and report team and program-level metrics (velocity, cycle time, predictability, defect rates) to give teams and leadership an honest, current view of progress. • Promote transparency by ensuring Scrum artifacts and dashboards are accurate, current, and visible to the whole organization. • Serve as the primary point of contact between the Scrum team, Product Management, engineering leadership, and other departments on process and delivery questions.

🎯 Requirements

• Bachelor’s degree or equivalent work experience • 5+ years of experience as a Scrum Master or in an Agile facilitation role, including experience supporting multiple teams simultaneously. • Certified ScrumMaster (CSM) or Professional Scrum Master (PSM I/II) required. • Advanced certification strongly preferred: Advanced Certified ScrumMaster (A-CSM), Certified Scrum Professional (CSP-SM), SAFe Scrum Master (SSM), or SAFe Advanced Scrum Master (SASM). • Demonstrated experience facilitating Scrum for complex, high-visibility projects or teams. • Experience in a scaled Agile environment (e.g., SAFe Agile Release Trains) strongly preferred. • Experience using AI-powered productivity tools (e.g., Microsoft Copilot, Claude, Rovo, or similar) to streamline reporting, documentation, and day-to-day facilitation work is a plus. • Experience in government technology at the state and local level highly preferred.

🏖️ Benefits

• Competitive benefits and compensation package