AWS Project Manager

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $87.4k - $266.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷‍♀️ Project Manager

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👻 Ghost score 7%

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NeuraFlash

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏭 Manufacturing

📣 Marketing

Consulting • Manufacturing • Marketing

NeuraFlash is a leading provider of AI-powered solutions across multiple industries, specializing in the implementation and integration of Salesforce and AWS platforms. They offer a wide range of services, including change management, data analytics, and managed services, tailored to sectors like manufacturing, retail, communications, financial services, and more. As a Salesforce and AWS partner, NeuraFlash is known for its innovative AI solutions, including Agentforce Service Cloud and Voice, which help businesses streamline operations and enhance customer service. Through their dedicated team of experts, NeuraFlash aims to create seamless, transformative experiences for their diverse clientele, leveraging their expertise in automation and data integration to deliver real business outcomes.

📋 Description

• Plan, initiate, and lead the full lifecycle delivery of contact center, conversational AI, and agentic solutions and migrations • Monitor and manage project financials, scope and change control, schedule, dependencies, milestones, and risks • Facilitate status meetings and publish weekly status reports communicating progress, risks, and milestones • Act as the client’s primary day-to-day point of contact and build customer relationships • Lead project kickoff Outcomes and Business Objectives sessions, define success metrics, and track progress • Establish roles, decision rights, and dependencies, and drive client decisions and stakeholder access • Partner with Solution and Technical Architects to capture and trace requirements and user stories through delivery • Assist with client presentations during requirements, design, pilot, and user acceptance testing sessions • Facilitate User Acceptance Testing, coordinate test plans, track defects, and drive resolution • Support end-user training and ensure client readiness • Plan and coordinate production cutover and post-go-live hypercare • Coordinate distributed customer and delivery teams, including AWS teams, vendors, architects, developers, QA, and DevOps • Serve as Agile Scrum Master and guide the SDLC process • Apply AI-assisted tools to accelerate delivery within approved tools and client data-handling requirements

🎯 Requirements

• 5+ years of project management experience in contact center environments, including CCaaS implementations • 2+ years of hands-on experience as project manager or scrum leader on Amazon Connect implementations • AI delivery/solution experience in a contact center context, specifically overseeing blueprint and implementation projects • Experience working in a professional services/consulting environment • Experience with estimation/sizing and SOW/Change Order contracting • Demonstrated experience facilitating requirements sessions, writing or grooming user stories, and presenting functional content directly to client stakeholders • Experience applying Agile and hybrid approaches to project management • Current AWS Certified Cloud Practitioner or AWS Certified Solutions Architect (Associate or Professional) certification • Working knowledge of contact center technology, including IVR and voice, chat, and SMS channels, call routing, integrations, and reporting • Hands-on experience delivering agentic AI solutions in a contact center context • Hands-on experience with Jira and Smartsheet, or similar project-management and agile tooling • A hybrid skillset; prior experience in roles such as Solution Architect, Product Owner, Functional/Technical Consultant, or Business Analyst • Strong presentation and communication skills • Experience using AI-assisted tools to improve project delivery • Ability to influence without formal authority, resolve conflict, and drive decisions across client and delivery teams • Bachelor's Degree in Business, Engineering, Information Technology or Management

🏖️ Benefits

• Remote work options • Flexible working arrangements • Travel opportunities, with anticipated travel commitment of up to 25% for certain roles • Collaboration with executive team through town halls and company meetings • Team celebrations and social events