Consultant, Conversational Design

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $87.4k - $266.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

✍️ Designer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 5%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NeuraFlash

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏭 Manufacturing

📣 Marketing

Consulting • Manufacturing • Marketing

NeuraFlash is a leading provider of AI-powered solutions across multiple industries, specializing in the implementation and integration of Salesforce and AWS platforms. They offer a wide range of services, including change management, data analytics, and managed services, tailored to sectors like manufacturing, retail, communications, financial services, and more. As a Salesforce and AWS partner, NeuraFlash is known for its innovative AI solutions, including Agentforce Service Cloud and Voice, which help businesses streamline operations and enhance customer service. Through their dedicated team of experts, NeuraFlash aims to create seamless, transformative experiences for their diverse clientele, leveraging their expertise in automation and data integration to deliver real business outcomes.

📋 Description

• Design conversational speech systems using Agentic AI and Natural Language Understanding systems from AWS and Salesforce • Craft capabilities, user experiences, and personas for automated interactions across voice, chat, SMS, and email • Lead requirement gathering, ideation workshops, and client design sessions • Contribute to enterprise customer engagement strategies from a design and customer behavior perspective • Translate high-level business goals into actionable experience designs for development and implementation teams • Create client-facing deliverables focused on conversational interaction and experience • Analyze interaction data and make data-driven experience improvement recommendations • Collaborate with solution architects, engineers, and QA testers to validate design objectives • Support customers adopting Amazon Connect automation solutions • Help drive project success criteria and reporting

🎯 Requirements

• 3+ years of experience in design or business analysis • Customer-facing consulting experience • Experience communicating business and/or technology processes using Lucidchart, Visio, Gliffy, Draw.io, or similar tools • Adaptability to different design tools • Ability to collaborate within a cross-functional team • Comfortable presenting design deliverables to business stakeholders • Experience analyzing data to identify user behaviors and make design decisions • Willingness and ability to learn Amazon Lex, Connect, Bedrock, Salesforce Einstein, Agentforce, and Google Dialogflow • Preferred: Experience building VUI or advanced IVR systems • Preferred: Experience designing conversational flows for text-based bots • Preferred: Experience designing contact center or customer service solutions • Preferred: Knowledge of Amazon Lex, Google Dialogflow, Nuance IVR/VA, or similar solutions • Preferred: Experience with prompt writing and generative AI platforms • Preferred: Familiarity with generative AI/LLM capabilities • Preferred: Ability to tie outcomes to business value through storytelling • Preferred: Experience integrating CRM, Contact Center, or Case Management solutions • Preferred: Awareness of contact center industry trends and operating models

🏖️ Benefits

• Remote and in-person work options • Flexible work culture and hours • Company town halls and meetings • Team celebrations and events • Up to 25% travel opportunities for certain roles