Technical Customer Success Manager

🕒 February 27

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Neuroscale AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

🤖 Artificial Intelligence

Artificial Intelligence

Neuroscale AI is a company working in artificial intelligence. No additional company text was provided, so this description is based only on the name and implies a focus on AI technologies, research, or products.

📋 Description

• Own Arbi, Athena, and Aurora demos end to end, including discovery, tailored demo, objections, and next steps • Partner with Sales to align demo strategy to buyer pain points, technical requirements, and success criteria • Run demos independently for multiple buyer personas including recruiting, operations, leadership, and IT • Drive technical confidence during sales cycles and help advance deals toward signature • Lead technical validation during trials and POCs by defining success criteria, managing timelines, and removing blockers quickly • Troubleshoot issues and guide prospects through real world workflows • Support and validate common ATS integration patterns and deployment configurations • Own or co-own customer onboarding to ensure a smooth handoff from Sales and fast time to value • Lead training sessions, onboarding calls, office hours, and enablement initiatives • Create and maintain enablement materials, best practices, and usage guidance • Monitor usage and adoption to identify risks and expansion opportunities early • Support integrations with ATS platforms and related HR systems • Work hands on with APIs, webhooks, SSO or SAML, SCIM, data mappings, and CSV based workflows • Troubleshoot customer issues and coordinate with Engineering when deeper fixes are required • Act as the customer voice internally by gathering concerns, complaints, and feature gaps from customer interactions • Synthesize feedback into clear, actionable inputs for Product and Engineering • Build a tight feedback loop from customer calls to prioritized product and process improvements • Track and report on customer health signals including usage, satisfaction, risks, renewals, and expansion indicators • Help define and evolve customer success metrics as the company scales

🎯 Requirements

• 3-8+ years in Solutions Consulting, Sales Engineering, Technical Customer Success, or similar customer facing role in B2B SaaS • Proven experience driving pre sales technical workflows such as demos, trials, and POCs • Strong implementation mindset with the ability to configure, troubleshoot, and support a product in real customer environments • Experience integrating SaaS tools using APIs, webhooks, SSO or SAML, SCIM, data mappings, CSV imports or exports, or similar patterns • Excellent verbal and written communication skills with executive presence and strong storytelling ability • Thrive in a high-ownership, fast-paced startup environment with evolving priorities.

🏖️ Benefits

• Medical, dental, vision • 14-days of PTO accrued annually • At least $2,000 per year for courses, events, books, and growth communities • New macbook, monitor, and a monthly tools budget to run the stack you want • Monthly co-working or home office stipend • Remote-first, flexible hours, and work-from-anywhere (digital nomad) • Clear, fast-track path to a Head of Customer Success as we scale