Technical Solution Executive, Managed Services

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Executive

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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New Era Technology

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

New Era Technology is a global technology solutions provider offering a wide range of services and solutions, including cloud services, professional and managed services, cybersecurity, collaboration and unified communications, data networking, digital transformation, and physical security. With a team of engineers, designers, installers, and technicians, New Era Technology collaborates with over 20,000 customers and operates through 80+ offices worldwide. They are recognized as a top integrator for AV and video collaboration and offer industry-specific solutions for sectors such as healthcare, education, government, banking, finance, and retail. New Era Technology aims to help businesses adapt to the rapidly changing digital landscape through innovative technology solutions and customized services.

📋 Description

• Serve as a trusted advisor by aligning client business priorities, operational challenges, IT operating models, technology roadmaps and transformation goals with New Era’s Managed Services portfolio • Partner with Account Executives and Sales Directors to identify, qualify and advance managed services opportunities • Lead structured managed services discovery processes • Drive recurring revenue growth and increase managed services attach across New Era’s solution stack • Lead consultative discussions with executive stakeholders focused on business outcomes • Develop executive-level value propositions connecting managed services to measurable outcomes • Build ROI, TCO and business-case justifications • Collaborate with solution architects, service delivery, operations, finance and sales leadership on technically sound and financially viable solutions • Explain post-close operating models, including onboarding, SLAs, ticketing, escalation paths, portals, reporting, governance, QBRs and continuous improvement • Create account-level managed services growth strategies and identify expansion opportunities • Position managed services across service desk, infrastructure management, cloud operations, network operations, unified communications, security operations, observability and end-user support • Coach sales teams on discovery, qualification, attach strategy, financial value articulation, objection handling and outcome-based positioning • Develop repeatable discovery frameworks, talk tracks, customer materials, objection-handling guides, value stories and attach motions • Build strategic technology-partner relationships and joint go-to-market opportunities • Monitor market trends, competitive offerings, consumption models, AI-driven operations, automation and customer buying patterns • Track KPIs including ARR growth, MRR contribution, attach rate, pipeline creation, expansion revenue, account penetration, executive engagement and partner-influenced opportunities

🎯 Requirements

• Seeking candidates with either Mid-Market or Enterprise experience • Strong executive presence engaging CIOs, CFOs, COOs, CTOs, CEOs, IT Directors and senior business stakeholders • Proven ability to lead structured discovery covering business pain, operational risk, decision processes, stakeholder alignment, competitive dynamics, financial impact and readiness for change • Strong command of value-based selling, MEDDPIC qualification, ROI/TCO analysis, business-case development and executive stakeholder alignment • Experience driving revenue in pre-sales, overlay, consulting, managed services or strategic advisory roles • Deep understanding of managed services business models, service delivery frameworks, governance and recurring revenue strategies • Ability to position managed services across cloud, cybersecurity, networking, collaboration/CX, infrastructure, Microsoft/CSP, endpoint, data center, observability, lifecycle and professional services solutions • Ability to translate technical service capabilities and operating models into measurable business outcomes • Strong understanding of ITIL, service management, customer success and operational governance frameworks • Ability to lead consultative, services-led engagements and align sales, architecture, delivery, operations, finance, customer success and partner resources • Strong communication and commercial acumen • Ability to develop field-ready sales assets, discovery frameworks, customer presentations, enablement content and repeatable managed services attach motions • 5+ years of experience in Managed Services, IT Services, Technical Sales, Services Consulting, Customer Success or Service Delivery leadership • Experience leading strategic customer engagements and technology transformation initiatives • Experience developing account expansion strategies and recurring revenue growth programs • Highly proficient in AI tools and their application in customer engagement, operational efficiency and service delivery optimization • Understanding of AI-enabled operations, automation platforms, predictive analytics, AIOps and modern managed services delivery models • English language skills

🏖️ Benefits

• Competitive benefits • Continuous training • Personal and professional development opportunities • Team-oriented, collaborative and inclusive workplace culture • Industry-certified experts and learning opportunities