Senior Product Manager, Shared Hosting

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $140k - $170k / year

⏰ Full Time

🟠 Senior

✅ Product Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Newfold Digital

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2021

💼 Consulting

📣 Marketing

📦 Logistics

💰 Venture Round on 2021-01

Consulting • Marketing • Logistics

Newfold Digital is a leading web presence solutions provider serving millions of small-to-medium businesses globally. Through its portfolio of brands, including Bluehost, CrazyDomains, HostGator, Network Solutions, Register. com, Web. com, and many others, Newfold Digital helps customers of all sizes build a digital presence that delivers results and adds value to businesses. With extensive product offerings such as domains, website builders, hosting, security, online marketing, professional website design, and SEO services, along with personalized support, Newfold Digital collaborates with its customers to meet their online presence needs.

📋 Description

• Own the multi-quarter vision, strategy, and roadmap for the shared hosting platform across brands • Align engineering, program management, partner teams, and executive leadership around product priorities • Make prioritization decisions and build business cases using sizing, cohort impact modeling, and payback analysis • Diagnose churn across first-term and renewal-term, voluntary and involuntary, and price- versus experience-driven causes • Improve renewal transparency and value perception in partnership with pricing, billing, and lifecycle marketing • Own failed-payment, expiring-card, dunning, and reactivation product experiences • Reduce refunds and cancellations during the money-back guarantee window • Improve time-to-first-published-site through provisioning, onboarding, domain connection, and first-session experiences • Modernize the hosting control panel and manage migration away from cPanel-era tooling • Reduce customer support contact drivers in partnership with Customer Care • Improve customer-facing incident, status, diagnostics, uptime, speed, and resource-limit experiences • Define and instrument the platform metric tree • Partner with data science on cohort analysis, survival curves, and driver models • Run experimentation programs and evaluate results rigorously • Maintain voice-of-customer practices through interviews, support-ticket mining, NPS/CSAT analysis, and session review • Monitor competitors and substitution pressure from website and commerce SaaS platforms • Lead cross-functional teams without formal authority • Own platform metrics including retention, renewal, churn, refunds, activation, time-to-published-site, support contact rate, CSAT, NPS, attach rate, and cost to serve • Establish independent retention insights within 90 days, launch a funded roadmap within six months, and deliver measurable renewal and support-contact improvements within 12 months

🎯 Requirements

• 5+ years in product management • Meaningful experience with a self-serve subscription product at consumer or SMB scale • Track record of owning and improving a retention or customer experience metric • Technical fluency in DNS, SSL, the LAMP/WordPress stack, control panels, email delivery, caching and CDNs, and resource isolation • Fluency with SQL or an equivalent • Ability to design trustworthy experiments • Comfort with cohort and retention analysis • Direct and regular engagement with customers and frontline support teams • Ability to work effectively with legacy-scale platforms and in-flight migrations • Understanding of volume economics and subscription metrics • Excellent written communication • Ability to influence partner teams without formal authority • Bias to action • Direct experience in web hosting, domains, or web presence products is an advantage • Depth in the WordPress ecosystem is an advantage • Experience with pricing and packaging, renewal pricing, or subscription monetization is an advantage • Experience running large-scale platform or infrastructure migrations with a customer-experience lens is an advantage • Background adjacent to support operations is an advantage • Experience shipping in a multi-brand portfolio is an advantage • Hands-on experience applying AI to customer support, onboarding, or site management is an advantage

🏖️ Benefits

• Work-life balance • Diversity, inclusion, and belonging programs • Learning and development opportunities • 20+ affinity groups • Health insurance options • HSA • Medical insurance • Dental insurance • Vision insurance • Matching 401K • Life/AD&D/STD/LTD insurance • Tuition reimbursement • Pet insurance • Generous vacation policy • Mentorship and career growth opportunities