Lead Paralegal, Immigration Law

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🔥 0 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $27k - $32k / month

⏳ Contract/Temporary

🟠 Senior

💼 Paralegal

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New Frontier Immigration Law

WebsiteLinkedInAll Job Openings

11 - 50 employees

👥 B2C

B2C • Legal

New Frontier Immigration Law is a law firm specializing in immigration law. They provide a wide range of legal services to assist clients in the United States with their immigration needs. Their offerings include family petitions, military parole in place, appeals, bond waivers, removal defense, U and T visas, among others. New Frontier focuses on providing personalized legal strategies to help clients obtain necessary documentation and navigate the immigration system confidently. With over 50 years of combined experience, their team of award-winning attorneys aims to help clients live free and fearless by securing work permits, social security cards, and ensuring successful outcomes in immigration legal matters.

📋 Description

• Lead and develop our legal support teams, ensuring they have the coaching, resources, and accountability needed to deliver exceptional client service and high-quality legal work • Conduct weekly 1-on-1 meetings • Provide ongoing coaching, feedback, and performance management • Identify training needs and coordinate skill development opportunities • Create career development plans and promotion pathways for team members • Handle HR issues, including attendance, conflicts, and performance improvement plans • Recognize and celebrate exceptional work and team wins • Build a positive, accountable team culture aligned with firm values (Inspiration, Legacy, Innovation, Vested, Excellence) • Conduct performance reviews and compensation recommendations • Ensure team members follow established checklists and standard operating procedures consistently • Monitor work quality and identify error patterns or training gaps • Track key performance indicators (task completion rates, accuracy, timeliness, client satisfaction) • Partner with Project Managers to ensure smooth case workflows and timely handoffs • Identify process inefficiencies and recommend improvements to leadership • Collaborate with Operations leadership on workflow optimization initiatives • Enforce accountability for checklist compliance - coach or counsel out non-performers • Take escalated client calls when team members need manager support or de-escalation • Handle frustrated or upset clients with empathy, professionalism, and solutions-focus • Ensure consistent, excellent client communication standards across your team • Model outstanding customer service ("doing what you say when you say you'll do it") • Provide real-time guidance to team members on challenging client interactions • Prevent attorney involvement in operational client issues by resolving at the supervisor level

🎯 Requirements

• 3–5 years managing teams of 5-15+ people in high-volume, deadline-driven environments • Proven track record of coaching, developing, and performance managing direct reports • Experience conducting regular 1-on-1s, performance reviews, and difficult accountability conversations • Comfortable holding team members accountable to standards, deadlines, and quality expectations • Demonstrated ability to develop underperforming team members into high performers • Experience in process-driven, high-volume industries • Strong understanding of how to create, enforce, and refine checklists, SOPs, and quality standards • Ability to track metrics and use data to drive team performance improvements • Comfortable with systematic processes and holding people accountable to following them • Exceptional communication and interpersonal skills • High emotional intelligence and conflict resolution ability • Comfortable with ambiguity and building systems in a fast-growth environment • Mission-driven mindset aligned with serving immigrant communities • Technology proficiency (case management systems, Microsoft Office, collaboration tools) • Strong problem-solving skills and ability to make judgment calls independently • Must work Arizona business hours (8 AM - 5 PM Arizona time, Monday-Friday) • Available in real-time for team support, client escalations, and problem-solving • Bilingual (Spanish/English) strongly preferred for client de-escalation and team support • Reliable high-speed internet connection and professional home office setup • Comfortable working remotely and leading distributed teams via Zoom, Slack, and collaboration platforms. • Legal industry experience (paralegal, legal assistant, or law firm operations background) • Immigration law familiarity (helpful but not required, we'll train you on immigration specifics) • Experience managing bilingual or multicultural teams • Legal case management system experience • Background in scaling operations during high-growth periods