Delivery Director – AI Foundry, Anthropic Business

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

🤖 Artificial Intelligence

👻 Ghost score 10%

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NewRocket

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

NewRocket is a top global ServiceNow partner, providing a wide range of services and solutions to help enterprise leaders solve complex business problems. They specialize in advisory and transformation services, design and implementation, managed services, and more, focusing on improving customer and employee experiences through the use of the ServiceNow platform. Their solutions include platforms and integrations, security, risk, and resilience, as well as technology excellence. NewRocket serves a variety of industries including education, healthcare, financial services, and the public sector, among others, and is known for their expertise in UI and UX design as well as their ability to enhance workflows and improve business processes efficiently.

📋 Description

• Own delivery and operational excellence, customer satisfaction, portfolio health, and account growth across enterprise AI and Anthropic-focused services • Manage executive client relationships and oversee assigned AI Foundry portfolio • Oversee AI strategy, readiness, Claude-powered solutions, AI platform architecture, RAG, agentic AI, workflow automation, ServiceNow integration, governance, adoption, and managed AI operations engagements • Provide direction, governance, escalation leadership, quality and compliance oversight, risk management, financial-performance management, staffing alignment, and delivery planning • Ensure high-quality, on-time, and on-budget portfolio delivery • Develop client relationships to drive project outcomes, adoption, account expansion, and long-term growth • Serve as senior escalation point for delivery, scope, stakeholder, quality, technical, security, adoption, and commercial issues • Establish measurable business outcomes, success criteria, adoption metrics, and value-realization plans • Drive responsible AI controls covering security, privacy, human oversight, data controls, evaluation, testing, observability, and operational readiness • Partner with architects and client teams to ensure technical quality, scalability, performance, and architectural alignment • Improve AI Foundry delivery frameworks, governance processes, accelerators, and reusable playbooks • Lead sales-to-delivery transitions, including SOW, proposal, RFP, scope, estimate, staffing, governance, kickoff, and mobilization reviews • Manage portfolio capacity, dependencies, risks, milestones, financial performance, forecasting, utilization, backlog, bookings conversion, margin, and resource allocation • Coach, mentor, develop, hire, and manage direct and indirect reports across technical, consulting, delivery, and cross-functional disciplines • Build inclusive, high-performing teams across functions, geographies, cultures, and time zones • Participate in pre-sales, account planning, opportunity reviews, deal reviews, RFP responses, and solution shaping • Drive bookings and expansion within existing accounts and support new-logo opportunities • Identify client needs informing new AI Foundry offerings, accelerators, delivery methodologies, and thought leadership • Maintain personal utilization through executive governance, delivery oversight, account strategy, escalations, solution shaping, workshops, and strategic advisory work

🎯 Requirements

• Bachelor’s degree and/or equivalent relevant work experience • 12+ years of experience in professional services, consulting, technology delivery, digital transformation, enterprise platforms, or a related field • 8–12 years of experience in program and project management, delivery leadership, or client engagement management • 5+ years of experience in portfolio management, account delivery leadership, or P&L/margin accountability • 5+ years of people-management experience • 2+ years of delivery leadership on enterprise AI/GenAI programs, including at least one production LLM or agentic deployment • Experience leading complex enterprise technology programs involving multiple stakeholders, distributed teams, interdependent workstreams, and executive governance • Experience supporting pre-sales, SOW development, estimation, solution shaping, or account-growth activities • Deep knowledge of consulting, professional services, enterprise delivery, and client-account management • Deep knowledge of portfolio, program, and project-management methodologies and delivery governance • Strong understanding of enterprise AI delivery, including generative AI, LLMs, Claude, RAG, agentic AI, workflow automation, data readiness, cloud platforms, AI governance, and adoption • Broad understanding of ServiceNow domain areas, platform capabilities, enterprise workflows, integrations, and AI-enabled experiences • Familiarity with Anthropic and Claude enterprise implementation concepts • Strong financial acumen, including forecasting, revenue management, margin management, utilization, estimation, and delivery-cost control • Strong written, verbal, presentation, facilitation, and executive-stakeholder communication skills • Ability to lead multifunctional teams across multiple time zones • Ability to collaborate across Sales, Delivery, Professional Services, Managed Services, Resource Management, Product, Engineering, Practice, and executive leadership • Ability to work in a matrixed, fast-paced growth environment • Sales-value training or consultative-selling experience is an asset • Agile, Scrum, PMP, ServiceNow, cloud, AI/ML, responsible-AI, or Anthropic/Claude certifications are strongly preferred but not required

🏖️ Benefits

• Diverse and inclusive workplace • Equal opportunity workplace and affirmative action employer • Disability accommodation support • Up to 25% travel based on client and business needs