Delivery Director – AI Foundry, Anthropic Business

🔥 14 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

🤖 Artificial Intelligence

👻 Ghost score 10%

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NewRocket

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

NewRocket is a top global ServiceNow partner, providing a wide range of services and solutions to help enterprise leaders solve complex business problems. They specialize in advisory and transformation services, design and implementation, managed services, and more, focusing on improving customer and employee experiences through the use of the ServiceNow platform. Their solutions include platforms and integrations, security, risk, and resilience, as well as technology excellence. NewRocket serves a variety of industries including education, healthcare, financial services, and the public sector, among others, and is known for their expertise in UI and UX design as well as their ability to enhance workflows and improve business processes efficiently.

📋 Description

• Own delivery and operational excellence, customer satisfaction, portfolio health, and account growth across NewRocket’s enterprise AI and Anthropic-focused services • Manage executive client relationships and oversee seamless delivery across AI Foundry offerings • Oversee assigned AI Foundry portfolio with direction, governance, escalation leadership, quality and compliance management, risk and financial performance management, scope and staffing alignment, and delivery planning • Partner with Sales, Solution Consulting, Practice Leaders, and Anthropic/AI Foundry teams to support bookings, grow client relationships, shape opportunities, validate scope and estimates, identify staffing needs, and ensure Sales-to-Delivery handoffs • Ensure high-quality, on-time, and on-budget delivery across AI Foundry and Anthropic services • Oversee enterprise AI engagements including AI strategy, Claude-powered solutions, RAG, agentic AI, platform enablement, workflow automation, ServiceNow integration, data enablement, governance, and managed services • Serve as senior escalation point for delivery, scope, stakeholder, quality, technical, security, adoption, and commercial issues • Drive delivery governance, methodology compliance, quality frameworks, project controls, responsible AI practices, security, privacy, testing, observability, and operational readiness • Oversee portfolio planning, project health, capacity, dependencies, risks, milestones, financial performance, revenue forecasts, utilization, backlog, bookings conversion, margins, and delivery forecasting • Partner with Resource Management and Practice Leadership on staffing and capability needs • Coach, mentor, and develop direct and indirect reports across AI, engineering, architecture, ServiceNow, consulting, program management, data, and platform disciplines • Lead hiring, onboarding, goal setting, performance reviews, feedback, succession planning, and career development • Build high-performing, inclusive teams across functions, geographies, cultures, and time zones • Participate in pre-sales meetings, account planning, opportunity reviews, deal reviews, SOW reviews, RFP responses, and solution-shaping activities • Drive bookings and expansion in existing accounts and influence new-logo bookings • Build executive relationships to identify opportunities for AI Foundry, Anthropic, ServiceNow, managed services, data, experience, and transformation offerings • Maintain personal utilization through executive governance, delivery oversight, account strategy, escalations, solution shaping, workshops, and strategic advisory work

🎯 Requirements

• Bachelor’s degree and/or equivalent relevant work experience • 12+ years of experience in professional services, consulting, technology delivery, digital transformation, enterprise platforms, or a related field • 8–12 years of experience in program and project management, delivery leadership, or client engagement management • 5+ years of experience in portfolio management, account delivery leadership, or P&L/margin accountability • 5+ years of people-management experience, including coaching and developing technical, consulting, delivery, or cross-functional teams • 2+ years of delivery leadership on enterprise AI/GenAI programs, including at least one production LLM or agentic deployment • Experience leading complex enterprise technology programs involving multiple stakeholders, distributed teams, interdependent workstreams, and executive governance • Experience supporting pre-sales, SOW development, estimation, solution shaping, or account-growth activities • Deep knowledge of consulting, professional services, enterprise delivery, and client-account management • Deep knowledge of portfolio, program, and project-management methodologies and delivery governance • Strong understanding of enterprise AI delivery, including generative AI, LLMs, Claude, RAG, agentic AI, workflow automation, data readiness, cloud platforms, AI governance, and adoption • Broad understanding of ServiceNow domain areas, platform capabilities, enterprise workflows, integrations, and AI-enabled experiences • Familiarity with Anthropic and Claude enterprise implementation concepts, including prompt and context engineering, tool use, structured outputs, RAG, responsible AI, evaluation, and human-in-the-loop controls • Ability to assess, communicate, and mitigate complex technical, delivery, financial, security, data, operational, and stakeholder risks • Strong financial acumen, including forecasting, revenue management, margin management, utilization, estimation, and delivery-cost control • Strong written, verbal, presentation, facilitation, and executive-stakeholder communication skills • Proven ability to lead, motivate, and align multifunctional teams across multiple time zones • Strong people-leadership skills • Ability to collaborate effectively with Sales, Delivery, Professional Services, Managed Services, Resource Management, Product, Engineering, Practice, and executive leadership • Ability to simplify complex technical and business situations into practical decisions, clear delivery plans, and measurable outcomes • Comfortable working in a matrixed organization, managing ambiguity and change, and operating in a fast-paced growth environment • Sales-value training or consultative-selling experience is an asset

🏖️ Benefits

• Diverse and inclusive workplace • Equal opportunity workplace and affirmative action employer • Disability accommodations available • Personal utilization aligned with NewRocket expectations and assigned leadership role • Professional development through coaching, mentoring, career progression, and employee development • Opportunities to develop skills in enterprise AI, Anthropic and Claude solutions, ServiceNow AI, agentic workflows, data and cloud platforms, delivery leadership, governance, and client advisory