Senior Organizational Change Management Specialist – ServiceNow, AI

🕒 June 10

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NewRocket

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

NewRocket is a top global ServiceNow partner, providing a wide range of services and solutions to help enterprise leaders solve complex business problems. They specialize in advisory and transformation services, design and implementation, managed services, and more, focusing on improving customer and employee experiences through the use of the ServiceNow platform. Their solutions include platforms and integrations, security, risk, and resilience, as well as technology excellence. NewRocket serves a variety of industries including education, healthcare, financial services, and the public sector, among others, and is known for their expertise in UI and UX design as well as their ability to enhance workflows and improve business processes efficiently.

📋 Description

• Drive OCM project activities such as leading the product/project side of change which may include creating actionable deliverables that support communication and training other OCM deliverables and efforts, managing resistance to change and help in ensuring user readiness • Support change efforts on multiple programs by assisting in execution of stakeholder assessment and change impact assessment interviews and focus groups; assist with development of communication, engagement, and training plans to document specific actions required to enable change • Execute communication, engagement, and training plans by developing written, verbal, presentation, video mode, as well as deliverables for client delivery • Organize, coordinate, and improve Organizational Change Management (OCM) governance, standards, and reporting capability within the team by establishing formal, routine governance for the review of project progress dashboards, map project metrics and rolling-up metrics to OCM team dashboards and analyze and report on OCM maturity progress • Maintain OCM content repository and ensure that documents conform to standards and storage retention procedures; Support OCM Leadership with Knowledge and Standards, including required standard and ad-hoc requests, incorporate industry best practices and implement standards, key measures, tools and metrics • Develop and coordinate project performance measurement reporting, drawing on OCM tools and data to provide reporting assistance to OCM Leadership and develop and execute functions to ensure adoption of new systems and processes with the OCM Team

🎯 Requirements

• Hands-on enterprise experience leading OCM for an enterprise customer. • Desirable Certifications: ITIL, ScrumMaster, PMP and Prosci • Minimum 3-5 years of experience in process, organizational change and/or learning improvements while leading enterprise-level process improvement projects with knowledge of project management approaches, tools and phases of the project lifecycle • Bachelor’s degree from an accredited college/university or equivalent experience • Understanding of change management principles, methodologies, and leading practices with previous experience of organizational change efforts and has leveraged PowerPoint, Excel, MS Project, SharePoint and other Microsoft tools to develop work plans, articulate complex issues, analyze data and structure information • Ability to understand business issues and processes and to articulate the business context of projects • Strong verbal/written communication, problem solving, strategic thinking, analytical and decision-making skills; ability to prioritize and use independent judgment to support an environment driven by customer service and teamwork • Ability to positively influence, mentor and be a credible source of knowledge to less experienced team member.

🏖️ Benefits

• We Take Care of Our People • NewRocket is committed to a diverse and inclusive workplace. • We value and celebrate diversity, believing that every employee matters and should be respected and heard. • We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. • For individuals with disabilities who would like to request an accommodation, please contact [email protected].