Senior ServiceNow Tech Lead

🕒 June 9

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $132.4k - $251.6k / year

⏰ Full Time

🟠 Senior

🔧 ServiceNow

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RTX

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2020

🏭 Manufacturing

💼 Consulting

📦 Logistics

Manufacturing • Consulting • Logistics

RTX is a globally recognized aerospace and defense company dedicated to transformative technologies and era-defining innovation. It operates through various businesses, including Collins Aerospace, Pratt & Whitney, and Raytheon, with a focus on sustainable, connected flight and smarter defense systems. RTX is committed to diversity, equity, and inclusion across the company and aims to solve the world’s most complex problems with cutting-edge technology and talent. Additionally, RTX is involved in significant projects like upgrading the F135 Engine Core and developing missile-defense systems. The company emphasizes corporate responsibility and sustainable practices.

📋 Description

• Provide technical oversight and support across all areas of the RTX ServiceNow platform. • Ensure solutions are built in accordance with best practices while ensuring adherence to RTX Governance, compliance and organizational standards. • Provide resolution and guidance on complex technical issues while serving as the U.S.-based Senior ServiceNow Technical Lead. • Provide guidance in alignment to best practices and standards on integrations between ServiceNow and other enterprise systems (e.g. Workday, Salesforce). • Collaborate with ServiceNow Product Managers, Business Analysts and Architects to review requirements and provide and implement design recommendations. • Support upgrades, patches and health checks to ensure overall sustainability of the ServiceNow platform. • Stay current on ServiceNow platform updates, new features and industry trends. • Proactively propose enhancements and other platform improvements to drive continuous improvement of the ServiceNow platform.

🎯 Requirements

• Minimum 10+ years of extensive hands-on experience in design, development and delivery of the ServiceNow solution in a global environment. • Deep ServiceNow technical expertise including custom application development and scripting experience across most areas of the platform including ITSM, ITOM/ITAM, HRSD, Accounts Payable, integrations and portal. • Strong ability to effectively collaborate with all levels within the organization including leadership, Product Managers, Business Analysts, Architects, and stakeholders. • Ability to lead and mentor technical teams as well as support code peer reviews and be a strong advocate of best practices. • Advanced proficiency in scripting languages used within ServiceNow including JavaScript, GlideScript, Angular. • Experience in Virtual Agent, Agent Workspace, UI Builder, Flow Designer and Platform Analytics. • Extensive experience with REST/SOAP integrations and scripted REST APIs. • Strong analytical, interpersonal, verbal and written communication skills. • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).

🏖️ Benefits

• medical • dental • vision • life insurance • short-term disability • long-term disability • 401(k) match • flexible spending accounts • flexible work schedules • employee assistance program • Employee Scholar Program • parental leave • paid time off • holidays