ServiceNow Developer, Architect

🔥 21 hours ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🔧 ServiceNow

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NewRocket

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

NewRocket is a top global ServiceNow partner, providing a wide range of services and solutions to help enterprise leaders solve complex business problems. They specialize in advisory and transformation services, design and implementation, managed services, and more, focusing on improving customer and employee experiences through the use of the ServiceNow platform. Their solutions include platforms and integrations, security, risk, and resilience, as well as technology excellence. NewRocket serves a variety of industries including education, healthcare, financial services, and the public sector, among others, and is known for their expertise in UI and UX design as well as their ability to enhance workflows and improve business processes efficiently.

📋 Description

• Lead the design, build, and rollout of the Moveworks AI Assistant for enterprise customers, integrated end to end with the ServiceNow AI Platform • Design end-to-end solutions combining Moveworks AI Assistant, Reasoning Engine, enterprise search, ServiceNow workflows, AI Agents, Now Assist, and AI governance • Translate IT, HR, and enterprise service use cases into agentic solutions that complete work across multiple systems • Define integration architecture across ServiceNow, identity platforms, HRIS, collaboration channels, and other SaaS tools using REST APIs, webhooks, and event-driven patterns • Set standards for plugin design, authentication, access control, launch rules, testing, and observability • Lead design sessions and architecture reviews with client IT, security, and platform teams • Configure, build, test, and optimize Moveworks Agent Studio agents and plugins • Build ServiceNow components including Flow Designer, IntegrationHub spokes, Scripted REST APIs, Business Rules, and catalog and knowledge configuration • Tune enterprise search and knowledge retrieval using RAG; troubleshoot plugin triggering and execution with logs and analytics • Promote solutions across environments and remediate production issues within scope • Own Moveworks workstreams from discovery and design through build, test, and deployment using an agile delivery approach • Coach and mentor Senior Software Engineers and Software Engineers on agentic AI patterns • Contribute reusable accelerators, plugin templates, and leading practices to NewRocket's AI practice, FlightPath.AI engagements, and Intelligent Agent Crew catalog • Help pre-sales teams scope Moveworks opportunities and present solution designs to client leaders

🎯 Requirements

• 7+ years implementing, configuring, or developing ServiceNow in 2 or more capabilities (ITSM, HRSD, ITOM, CSM), including 2+ years in a solution architect or technical lead role • 2+ years of hands-on Moveworks experience: Agent Studio or Creator Studio plugins, AI Assistant configuration, enterprise search, or a comparable conversational AI platform • 4+ years building integrations with REST/SOAP APIs, OAuth and other authentication models, MID Server, and cloud-to-cloud patterns, including bi-directional integrations • Strong ServiceNow scripting and build skills: Business Rules, Client Scripts, Scripted REST APIs, Flow Designer, IntegrationHub, and UI Builder • Working knowledge of LLM concepts: prompting, retrieval-augmented generation, agent orchestration, and evaluating AI output quality • Experience with ServiceNow AI capabilities such as Now Assist, AI Agents, Virtual Agent, or Predictive Intelligence • Client-facing consulting experience, with the ability to explain complex AI behavior in plain language to IT leaders and business stakeholders • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience • Willing and able to continue education within the ServiceNow platform and beyond, including ServiceNow competency certifications, module accreditations, and Moveworks Academy courses • Nice to have: ServiceNow CSA and CAD; CIS-ITSM or CIS-HR; Now Assist or AI Agents micro-certifications • Nice to have: Moveworks Academy certification • Nice to have: ITIL 4 Foundation • Nice to have: Experience migrating Moveworks classic workspaces to the Agentic Automation Engine • Nice to have: Workday, Okta, Microsoft Teams, or Slack integration experience • Nice to have: Python or JavaScript beyond the ServiceNow platform and familiarity with MCP or other agent tool standards • Nice to have: Prior experience at an Elite ServiceNow partner or a large consulting firm

🏖️ Benefits

• Official ServiceNow training to achieve multiple certifications • Healthy work-life balance • Culture that thrives on collaboration and innovation • Support for professional growth • Diverse and inclusive workplace • Equal opportunity workplace and affirmative action employer • Disability accommodation support