Certification Specialist

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NexRep, LLC

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2009

🤝 B2B

☁️ SaaS

B2B • Customer Service • SaaS

NexRep, LLC is a human-focused contact center solutions company that empowers a high-quality, high-performing virtual workforce. By providing work-at-home agents with state-of-the-art tools and technologies, NexRep enables them to deliver exceptional customer experiences across various communication channels. The company's mission is to create a socially responsible enterprise that engages and empowers agents, allowing for flexibility and a fulfilling work-life balance while consistently delivering superior results for clients.

📋 Description

• Present and convey information from NexRep’s clients to the independent contractors in a live virtual environment. • Co-facilitate certification groups. • Complete daily roll-ups to Operations on the progress of the class. • Consistently collaborate with campaign managers on content to ensure that client’s policies and procedures are up to date. • Create and update content to be used in Certification. • Get feedback from independent contractors to identify trends. • Host refreshers to keep independent contractors up to date on client’s policies, products, procedures, etc. • Implement and evaluate existing techniques used for certifying independent contractors. • Meet with contractors 1 x 1 when they are behind on certification content. • Help new contractors in their first 1-2 weeks of service after completing certification.

🎯 Requirements

• Proficient in Microsoft Suite including Office 365, Excel, and PowerPoint. • Organized and careful about time management. • Outstanding verbal and written communication skills. • Own laptop or desktop computer equipped with an HD webcam. (2 monitors recommended) • Fast and stable internet connection. • Headset fitted with a microphone. • Technological Proficiency. • Must be available nights and weekends as needed.

🏖️ Benefits

• NexRep will reimburse for travel expenses incurred