Director, Healthcare Certification – Development

🔥 41 minutes ago

🦞 Maine – Remote

🦞 Maine – Remote

⏰ Full Time

🔴 Lead

👨‍⚕️ Medical Director

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NexRep, LLC

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2009

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

NexRep, LLC is a human-focused contact center solutions company that empowers a high-quality, high-performing virtual workforce. By providing work-at-home agents with state-of-the-art tools and technologies, NexRep enables them to deliver exceptional customer experiences across various communication channels. The company's mission is to create a socially responsible enterprise that engages and empowers agents, allowing for flexibility and a fulfilling work-life balance while consistently delivering superior results for clients.

📋 Description

• Set the certification strategy, standards, roadmap, and governance for non-clinical healthcare programs • Partner with Client Operations on new-client launches and production readiness • Own the contractor path from onboarding through certification, nesting, and transition to production • Establish completion criteria tied to knowledge, quality, productivity, and compliance with client standards • Lead curriculum and instructional design • Keep content current with client workflows, systems, policies, and procedures • Measure success through demonstrated competency to client standards • Use quality, compliance, and performance data to close capability gaps • Build scorecards connecting certification to proficiency, quality, productivity, and retention • Lead the certification team • Manage the budget and vendor relationships • Apply learning technology and AI where it creates measurable value • Collaborate with Operations, Quality, Workforce Management, Compliance, Technology, and Client Operations • Participate in weekly, monthly, and quarterly reviews, including evening or off-hours meetings as needed • Travel occasionally for client visits and business meetings

🎯 Requirements

• 8+ years in learning and development, certification, workforce enablement, or organizational development • 5+ years leading managers or multi-layer teams • Experience in BPO, contact center, patient support, healthcare operations, or a similarly complex service environment • Experience with large new-hire ramps • Track record building or transforming certification or training programs in a high-growth or rapidly changing setting • Strength in adult learning, instructional design, assessment, and connecting learning metrics to operational results • Executive communication and client-facing experience • Hands-on use of an LMS and modern learning technology • Bachelor’s degree or equivalent combination of education and experience • Private, reasonably quiet workspace and reliable high-speed internet connection • Ability to meet prolonged computer use and workstation requirements • Ability to attend occasional client or NexRep business travel • Preferred: Healthcare BPO, patient or member support, pharmacy, payer, medical-device, or reimbursement/hub experience, including HIPAA-regulated environments • Preferred: New-client launches, rapid workforce ramps, remote or dispersed teams, and use of AI or process-improvement methods in learning

🏖️ Benefits

• Fully remote work from a dedicated home office • Reasonable accommodations for qualified individuals • Approved travel expense reimbursement • Flexible availability for client and internal meeting cadences • Occasional travel for client visits and business meetings