IT SME, BPM

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NextLink Group

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1996

🏢 Enterprise

🤝 B2B

🤖 Artificial Intelligence

Enterprise • B2B • Artificial Intelligence

NextLink Group is a global IT services and digital transformation company that delivers enterprise application, infrastructure, cloud, and business process outsourcing solutions to large organizations and government clients. The firm provides consulting, technology implementation (SAP, Oracle, Microsoft, Salesforce, ServiceNow, AWS), IT staff augmentation, and managed operations while leveraging data analytics, AI/ML, RPA, IoT and automation to modernize and secure clients' technology environments. NextLink serves Fortune 500 companies across industries and emphasizes combining human talent with advanced algorithms to drive digital transformation.

📋 Description

• Responsible for administration, support, and continuous improvement of the organization's iGrafx BPM system and TIM Solutions automation module covering process modelling repository, automation, and all interfaces. • Acts as technical/functional expert for process modeling, workflow automation, system integration, and lifecycle management, working with business stakeholders, IT, and vendors. • Own iGrafx BPM + TIM Solutions platform (dev/UAT/prod environments) • Manage repository/automation lifecycle (3-4 major releases/yr; yearly TIM upgrades) • Maintain interfaces (REST/ETL, IBM API, ORDS), SSO/Azure AD, API keys • Manage user groups, roles, permissions, access, and IDS-based account sync • Troubleshoot issues, lead upgrades/patches, maintain knowledge base. • Handle incidents, change/access requests; liaise with vendor support • Maintain user guides, training materials, KPI dashboards, master data • Assess new process automation requests: requirements analysis, solution design, budget/timeline estimation, scope agreement, business case/governance support • Support process documentation/modeling per BPM standards • Run mapping workshops and improvement initiatives • Maintain process repository & documentation • Design/configure automated workflows (rules, approvals, notifications, routing) • Build/maintain JavaScript forms for TIM customization • Identify automation opportunities • Support API integrations, data exchange, auth services, reporting tools with enterprise architects/dev teams • Ensure policy/audit/regulatory compliance; maintain documentation. • Act as liaison between business, IT, and vendors. • Build dashboards/reports; track KPIs (efficiency, adoption, system health); produce monthly license/usage reports.

🎯 Requirements

• Bachelor's in IT, CS, Business Info Systems, Engineering, or related • 5+ years supporting BPM platforms; hands-on iGrafx (or similar); workflow automation implementation; system admin/app support/business analysis; JavaScript form development; stakeholder-facing process design work • iGrafx Process360 (or similar), TIM Solutions automation, JavaScript, Azure DevOps, SmartClient, Postman, Python; BPMN/SIPOC/VSM knowledge; API/integration/data familiarity; SSO/AD/RBAC understanding; reporting tools • Preferred: BPM certification (ABPMP/CBPP); regulated industry experience (pharma, healthcare, manufacturing, finance); cloud enterprise apps; PM certification (PMP/PRINCE2/Agile/Scrum)

🏖️ Benefits

• Health insurance • Professional development opportunities • Flexible work arrangements