ServiceNow Developer

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🕒 May 1

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NextGen IT Services

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

🤝 B2B

🏢 Enterprise

🎯 Recruiter

B2B • Enterprise • Recruitment

NextGen IT Services is an IT services and consulting firm that helps organizations accelerate digital transformation. They provide a wide range of technology services — including AI/ML, IoT, cloud migration, blockchain proof-of-concepts, big data and analytics, cybersecurity, application/software development, digital consulting, pre-sales support, and IT staffing — and offer on-demand teams and staffing solutions to solve real-world business problems.

📋 Description

• Lead the configuration of ITSM Incident Management • Design, develop, and execute a comprehensive migration strategy from Oracle Service Cloud to ServiceNow • Configure the Knowledge Management to support multi-level access control • Perform migration of existing Survey configurations and historical CSAT results • Perform data migrations of historical Incidents, Knowledge Bases, and User records • Develop Service Portal widgets, Client Scripts, and UI Actions • Implement advanced Reference Qualifiers and User Criteria • Design and configure Reports and Dashboards tailored to different personas

🎯 Requirements

• Must be Citizen or valid Green Card holder and eligible for Public Trust Clearance • ServiceNow Expertise: 5+ years of experience as a ServiceNow Developer/Configurator with deep knowledge of ITSM and Service Portal. • Knowledge Architecture: Experience setting up Knowledge Base hierarchies with complex User Criteria for internal/external visibility. • Survey Analytics: Hands-on experience with ServiceNow Survey Management, including the migration of legacy survey scores and trend analysis. • Reporting Mastery: Ability to create complex multi-table reports, Performance Analytics indicators, and interactive dashboards. • Technical Stack: Strong proficiency in JavaScript, GlideScript, Web Services (REST/SOAP), HTML, and CSS/SCSS for Portal development.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development