NextGen Healthcare
1001 - 5000 employees
Founded 1998
⚕️ Healthcare Insurance
☁️ SaaS
📡 Telecommunications
💰 Venture Round on 2015-02
Healthcare Insurance • SaaS • Telecommunications
NextGen Healthcare is a company that provides integrated health IT solutions to ambulatory practices. Their services include electronic health records (EHR), practice management, interoperability, patient engagement, and telehealth solutions. They aim to enhance the patient and provider experience through innovative technologies such as AI-driven workflows and mobile solutions. NextGen Healthcare also offers tailored solutions for various specialties and focuses on improving clinical and financial outcomes for their clients. They support practices of all sizes, from small offices to large enterprises, and emphasize the importance of interoperability and data exchange to enhance healthcare delivery.
Manager, Client Support Operations – Patient Experience
🕒 May 21
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NextGen Healthcare
1001 - 5000 employees
Founded 1998
⚕️ Healthcare Insurance
☁️ SaaS
📡 Telecommunications
💰 Venture Round on 2015-02
Healthcare Insurance • SaaS • Telecommunications
NextGen Healthcare is a company that provides integrated health IT solutions to ambulatory practices. Their services include electronic health records (EHR), practice management, interoperability, patient engagement, and telehealth solutions. They aim to enhance the patient and provider experience through innovative technologies such as AI-driven workflows and mobile solutions. NextGen Healthcare also offers tailored solutions for various specialties and focuses on improving clinical and financial outcomes for their clients. They support practices of all sizes, from small offices to large enterprises, and emphasize the importance of interoperability and data exchange to enhance healthcare delivery.
📋 Description
• Manage client support operations ensuring service standards and performance targets are met. • Develop team capabilities through effective leadership and support. • Utilize analytics to identify performance trends.
🎯 Requirements
• 6+ years of experience in technical support. • 2+ years of people leadership experience. • Bachelor’s Degree in IT, Computer Science, Business, or related.
🏖️ Benefits
• Provide clear direction, communication, and ownership through resolution for client issues. • Collaborate cross-functionally with internal stakeholders. • Drive root-cause analysis and corrective action planning.
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