Program Manager, Client Services

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🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

📋 Program Manager

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NextGen Healthcare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

⚕️ Healthcare Insurance

☁️ SaaS

📡 Telecommunications

💰 Venture Round on 2015-02

Healthcare Insurance • SaaS • Telecommunications

NextGen Healthcare is a company that provides integrated health IT solutions to ambulatory practices. Their services include electronic health records (EHR), practice management, interoperability, patient engagement, and telehealth solutions. They aim to enhance the patient and provider experience through innovative technologies such as AI-driven workflows and mobile solutions. NextGen Healthcare also offers tailored solutions for various specialties and focuses on improving clinical and financial outcomes for their clients. They support practices of all sizes, from small offices to large enterprises, and emphasize the importance of interoperability and data exchange to enhance healthcare delivery.

📋 Description

• The Program Manager leads complex cross-functional programs in support of assigned Client Services teams • Translate business priorities into structured initiative, scalable playbooks, governance mechanisms, communications, adoption activities, and measurable outcomes • Partner with business leaders and cross-functional stakeholders to improve execution consistency, operational visibility, process quality, and adoption • Maintain visibility into progress, next steps, and accountability to support timely execution • Prepare leadership updates, program summaries, and decision-support materials • Recommend process improvements to increase consistency, efficiency, and execution quality • Manage the intake, review, editing, quality assurance, versioning, and maintenance of playbooks, templates, and operating guidance • Track initiatives through the full lifecycle from intake through evaluation, approval, execution, rollout, and measurement

🎯 Requirements

• Bachelor’s degree in Business, Operations, Communications, Organizational Development, or a related field, or equivalent practical experience • 10+ years of progressive experience in program management, business operations, customer success operations, enablement operations, transformation, process improvement, or a related post-sales SaaS function • Experience leading complex cross-functional programs, operating model initiatives, or process improvement efforts • Experience translating business priorities into structured plans, governance mechanisms, communications, and measurable outcomes • Experience developing or managing playbooks, process documentation, operating guidance, or enablement materials • Experience influencing stakeholders and driving alignment across multiple functions, priorities, timelines, and dependencies • Experience using data, feedback, and operational insights to support recommendations, prioritization, adoption, and continuous improvement • Experience working in or supporting Customer Success, Customer Operations, Professional Services, Support, Revenue Operations, Enablement, or related client-facing operational environments

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities