Representative II, Collection Services

🕒 June 1

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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NextGen Healthcare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

⚕️ Healthcare Insurance

☁️ SaaS

📡 Telecommunications

💰 Venture Round on 2015-02

Healthcare Insurance • SaaS • Telecommunications

NextGen Healthcare is a company that provides integrated health IT solutions to ambulatory practices. Their services include electronic health records (EHR), practice management, interoperability, patient engagement, and telehealth solutions. They aim to enhance the patient and provider experience through innovative technologies such as AI-driven workflows and mobile solutions. NextGen Healthcare also offers tailored solutions for various specialties and focuses on improving clinical and financial outcomes for their clients. They support practices of all sizes, from small offices to large enterprises, and emphasize the importance of interoperability and data exchange to enhance healthcare delivery.

📋 Description

• Provide support in the collection of payments from delinquent client accounts • Contact clients related to account status to resolve delinquency • Initiate collection efforts with clients via phone, email, and/or internal systems • Refer to delinquent account lists using specific software and criteria • Process and escalate complex collection disputes through Salesforce ticket system • Collaborate with Accounts Receivable to track and resolve billing questions, issues, and disputes • Serve as a liaison between clients and internal business units • Prepare and submit required internal forms and/or requests

🎯 Requirements

• High School Graduate or General Educational Degree (GED) • 3+ years of experience in accounts receivable, collections, or related field • Business to business collections experience • Software industry related collections experience • Knowledge of collection procedures and best practices • Intermediate skill level in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) • Customer service skills • Excellent communication (written, oral) and organizational skills

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development