COBRA & Direct Billing Support Specialist

🔥 2 minutes ago

🐊 Florida, North Carolina, +4 more states – Remote

🐊 Florida – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote ⚔️ Virginia – Remote

💵 $40k - $50k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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NFP, an Aon company

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

NFP, an Aon company, helps organizations and people solve problems.

📋 Description

• Supports and services COBRA & Direct Billing participants • Provides COBRA Administration in accordance with federal COBRA regulations • Answers incoming calls and e-mails to provide support to clients, brokers, and participants • Assists clients, brokers, and participants with navigating the COBRA & Direct Billing Portal • Keeps organized notes of calls requiring follow-up • Remains familiar with reporting functionality and assists clients in running and interpreting reports • Tactfully addresses sensitive participant matters • Assumes other duties as assigned by Manager • Ensure privacy by following all security and HIPAA guidelines

🎯 Requirements

• 6-12 months of direct COBRA Administration experience • Experience with Direct Billing preferred • Experience with WealthCare COBRA Platform strongly preferred • Experience with RingCentral preferred • Proficient PC Skills including Microsoft Suite (Microsoft Office, Excel, Outlook, Sharepoint, Teams) • Bilingual, Spanish preferred

🏖️ Benefits

• Competitive salary • PTO & paid holidays • 401(k) with match • Exclusive discount programs • Health & wellness programs