Managed Services Principal

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $124.2k - $140k / year

⏰ Full Time

🔴 Lead

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Nintex

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

SaaS • Enterprise • Artificial Intelligence

Nintex is a SaaS company that provides a low-code/no-code process automation and business orchestration platform. It helps organizations automate workflows, forms, document generation, eSignatures, and robotic process automation while integrating across enterprise systems (Microsoft, Salesforce, SAP, etc. ). Nintex emphasizes AI-driven "agentic" orchestration that coordinates people, systems, and AI agents with built-in governance and compliance for use cases across HR, finance, government, manufacturing and other departments.

📋 Description

• Act as a trusted technical advisor for strategic and complex customer accounts. • Develop and own technical success plans aligned to customer business goals, KPIs, adoption targets, and renewal objectives. • Lead customer-facing technical reviews, QBRs, EBRs, executive briefings, and roadmap discussions. • Advise customers on governance, platform optimisation, architecture, security, lifecycle management, and best practices. • Provide strategic recommendations that improve adoption, reduce operational risk, and accelerate time-to-value. • Lead or oversee the resolution of major incidents, including root cause analysis, executive updates, remediation planning, and follow-through. • Implement resilience improvements, service level objective frameworks, preventative controls, and reliability best practices. • Conduct advanced platform reviews, health checks, audits, and risk assessments. • Partner with Sales and Customer Success on strategic pursuits, renewals, expansions, proposals, and solution design. • Help shape managed services delivery frameworks, methodologies, standards, and reusable practices.

🎯 Requirements

• Bachelor’s degree required, or equivalent practical experience. • Advanced degree desirable but not required. • Relevant certifications advantageous, including: • Azure Solutions Architect Expert • Microsoft 365 Enterprise Administrator • CISSP / CCSP • ITIL Managing Professional or equivalent

🏖️ Benefits

• Global Gratitude and Recharge Days • Flexible, paid time off policy • Employee wellness programs and counseling resources • Meaningful peer recognition and awards • Paid parental leave • Invention/patenting assistance • Community impact, paid volunteer time, and opportunities • Intercultural learning and celebration • Multiple tools through which to learn and grow, and an incredible global community