Donor Engagement Specialist, Mandarin

Job not on LinkedIn

🔥 42 minutes ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NMDP

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1987

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

NMDP is a nonprofit organization (formerly Be The Match) that operates the national blood stem cell donor registry and coordinates cell therapy to treat blood cancers and other blood disorders. It recruits and registers donors, matches donors to patients, facilitates transplants, provides patient support and financial assistance, conducts and funds clinical research and trials, and leads advocacy and fundraising to expand access to life‑saving cell therapies.

📋 Description

• Locate donors using recruitment data, alternate contacts, internet search tools, paid search engines, and social media • Contact and educate donors about donation, commitment, and retention • Use open-ended questions, reflective listening, behavioral coaching, and conversation summaries to overcome donation barriers • Conduct advanced donor health screening and assess medical and non-medical factors affecting participation • Engage Medical Services, Provider Services, and Donor Advocacy regarding unusual donor circumstances • Document and communicate resolutions and anticipated next steps • Coordinate blood draws, including appointment times, locations, kit ordering, donor/kit tracking, and follow-up forms • Complete operational activities, first-contact activities, documentation, and donor-file updates within established timelines and standards • Maintain donor confidentiality and identity using people finder tools appropriately • Update donor information and document activity in STAR Link/Salesforce • Maintain compliance and increase the number of donors progressing to donation • Maintain relationships with Donor Operations, donor center staff, collaborating departments, and external vendors • Support phlebotomy sites through relationships with Provider Services, NMDP KitMaker, laboratories, and draw sites • Collaborate with Marketing and Communications, Donor Experience, Provider Services, Donor Advocacy, and Workup teams • Maintain knowledge of HLA and blood stem cell transplantation • Assist in maintaining the STAR Link donor database • Provide team backup, including coverage of general call queues • Perform duties in compliance with NMDP standards, CFR, FDA guidance, OSHA guidelines, and applicable laws

🎯 Requirements

• Bachelor’s degree in human services or a Health Care related field is required; equivalent related Health Care experience and/or education may be substituted upon evaluation • Three plus years of professional experience communicating effectively with individuals or coaching individuals on behavior change • Three years of customer relations, direct patient interaction, or care in a clinical/healthcare setting may substitute for behavioral coaching experience • Experience with basic word processing and data entry • Knowledge of MS Office, including basic word processing, spreadsheet, and database software applications • Proficient computer skills while engaging with customers simultaneously • Advanced internet research skills, including familiarity with social media • Strong communication skills and ability to ask probing questions in a mission-driven call center environment • Ability to manage a high volume of challenging file types • Ability to use available people finder tools appropriately • Customer service, critical thinking, problem-solving, and emotional intelligence skills • Ability to multitask in a fast-paced, multimedia environment using phone, email, text, and mail • Ability to convey medical information, manage confidential information, and maintain strong documentation practices • Ability to work independently and contribute to a team environment • Accuracy, attention to detail, and follow-through • Flexibility in work hours; evening/weekend hours may be required • Preferred: additional education in public health, psychology, or health promotion • Preferred: familiarity with medical terminology and advanced health screening • Preferred: familiarity obtaining informed consent • Preferred: experience in a target-driven sales environment • Preferred: familiarity with digital social platforms and social media applications

🏖️ Benefits

• Medical, dental, vision, life and disability benefits • Accident, critical illness and hospital benefits • Well-being benefits • Legal benefits • Identity theft benefits • Pet benefits • Retirement plan • Paid time off and holidays • Leave benefits • Incentive plans for eligible employees