Donor Engagement Specialist

Job not on LinkedIn

🔥 9 minutes ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NMDP

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1987

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

NMDP is a nonprofit organization (formerly Be The Match) that operates the national blood stem cell donor registry and coordinates cell therapy to treat blood cancers and other blood disorders. It recruits and registers donors, matches donors to patients, facilitates transplants, provides patient support and financial assistance, conducts and funds clinical research and trials, and leads advocacy and fundraising to expand access to life‑saving cell therapies.

📋 Description

• Locate donors using recruitment data, alternate contacts, internet search tools, paid search engines and social media • Educate donors, reinforce commitment and retention messages, and overcome barriers to donation • Use behavioral coaching techniques, open-ended questions and reflective listening to assess donor commitment and next steps • Conduct donor health screenings, collect medical history and assess medical and non-medical factors • Engage Medical Services, Provider Services and Donor Advocacy for unusual donor circumstances • Coordinate blood draws, including appointments, locations, kit ordering, donor/kit tracking and follow-up forms • Complete first-contact activities, donor documentation and updates in STAR Link/Salesforce • Maintain confidentiality and identity guardianship using people finder tools appropriately • Maintain operational timelines, department performance standards and compliance • Build relationships with Donor Operations, donor center staff, collaborating departments and external vendors • Support Provider Services, NMDP KitMaker, external laboratory partners and draw sites • Collaborate with Marketing and Communications, Donor Experience, Provider Services and Donor Advocacy • Coordinate with Workup teams for smooth and timely donor case handoffs • Maintain knowledge of HLA and blood stem cell transplantation • Assist with the STAR Link donor database • Participate in shared team responsibilities and general call-queue coverage • Perform duties in compliance with SOPs, NMDP standards, CFR, FDA guidance, OSHA guidelines and applicable laws

🎯 Requirements

• Bachelor’s degree in human services or a Health Care related field is required; equivalent related Health Care experience and/or education may be substituted • Three plus years of professional experience communicating effectively with individuals or coaching individuals on behavior change • Three years of customer relations, direct patient interaction or care in a clinical/healthcare setting may substitute for behavioral coaching experience • Experience with basic word processing and data entry required • Knowledge of MS Office, including basic word processing, spreadsheet, and database applications • Proficiency applying computer skills while engaging with customers simultaneously • Advanced internet research skills, including familiarity with social media • Strong communication skills and ability to ask probing questions in a mission-driven call center environment • Ability to manage a high volume of challenging file types • Ability to use available people finder tools appropriately • Customer service, critical thinking, problem-solving and emotional intelligence skills • Ability to multitask in a fast-paced, multimedia environment involving phone, email, text and mail • Ability to convey medical information, manage confidential information and maintain strong documentation • Ability to work independently and contribute to a team environment • High accuracy, attention to detail and follow-through • Flexibility in work hours; evening/weekend hours may be required • Familiarity with medical terminology and advanced health screening preferred • Familiarity obtaining informed consent preferred • Experience in a target-driven sales environment preferred • Familiarity with digital social platforms and social media applications preferred

🏖️ Benefits

• Medical, dental, vision, life and disability benefits • Accident, critical illness and hospital benefits • Well-being benefits • Legal, identity theft and pet benefits • Retirement plan • Paid time off and holidays • Leave benefits • Incentive plans for eligible employees • Remote work arrangement