Donor Engagement Specialist – Spanish

Job not on LinkedIn

🔥 43 minutes ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NMDP

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1987

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

NMDP is a nonprofit organization (formerly Be The Match) that operates the national blood stem cell donor registry and coordinates cell therapy to treat blood cancers and other blood disorders. It recruits and registers donors, matches donors to patients, facilitates transplants, provides patient support and financial assistance, conducts and funds clinical research and trials, and leads advocacy and fundraising to expand access to life‑saving cell therapies.

📋 Description

• Locate donors using recruitment data, alternate contacts, internet search tools, paid search engines, and social media • Contact and educate donors about donation, commitment, and retention • Use behavioral coaching, open-ended questions, reflective listening, and conversation summaries to address donation barriers • Conduct donor health screenings and assess medical and non-medical factors • Engage Medical Services, Provider Services, and Donor Advocacy regarding unusual donor circumstances • Coordinate blood draws, appointments, locations, kit ordering, donor/kit tracking, and follow-up forms • Complete operational activities, first-contact activities, documentation, and donor file updates within established timelines • Maintain confidentiality and identity guardianship • Provide updates to Provider Services and document donor activity in STAR Link/Salesforce • Build relationships with Donor Operations, donor center staff, collaborating departments, and external vendors • Coordinate with Provider Services, NMDP KitMaker, laboratories, draw sites, and Workup teams • Maintain knowledge of HLA and blood stem cell transplantation • Assist with the STAR Link donor database • Provide call-queue coverage and shared team support • Perform duties in compliance with NMDP standards, CFR, FDA guidance, OSHA guidelines, and applicable laws

🎯 Requirements

• Bachelor’s degree in human services or a Health Care related field is required; equivalent related Health Care experience and/or education may be substituted upon evaluation • Three plus years of professional experience communicating effectively with individuals or coaching individuals on behavior change • Three years of customer relations, direct patient interaction, or care in a clinical/healthcare setting may substitute for behavioral coaching experience • Experience with basic word processing and data entry required • Knowledge of MS Office, including basic word processing, spreadsheet, and database software applications • Proficient computer skills while engaging with customers simultaneously • Advanced internet research skills, including familiarity with social media • Strong communication skills and ability to ask probing questions in a mission-driven call center environment • Ability to manage a high volume of challenging file types • Ability to use available people finder tools appropriately • Customer service, critical thinking, problem-solving, and emotional intelligence skills • Ability to multitask in a fast-paced multimedia environment using phone, email, text, and mail • Ability to convey medical information, manage confidential information, and maintain strong documentation • Ability to work independently and contribute to a team • High accuracy, attention to detail, and follow-through • Flexibility in work hours; evening/weekend hours may be required

🏖️ Benefits

• Medical, dental, vision, life and disability benefits • Accident/critical illness/hospital benefits • Well-being benefits • Legal, identity theft and pet benefits • Retirement plan • Paid time off and holidays • Leave benefits • Incentive plans for eligible employees • Remote work arrangement