Donor Engagement Specialist – Vietnamese

Job not on LinkedIn

🔥 1 minute ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NMDP

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1987

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

NMDP is a nonprofit organization (formerly Be The Match) that operates the national blood stem cell donor registry and coordinates cell therapy to treat blood cancers and other blood disorders. It recruits and registers donors, matches donors to patients, facilitates transplants, provides patient support and financial assistance, conducts and funds clinical research and trials, and leads advocacy and fundraising to expand access to life‑saving cell therapies.

📋 Description

• Locate donors using recruitment data, alternate contacts, internet search tools, paid search engines, and social media • Educate donors, reinforce commitment and retention messages, and overcome donation barriers • Use behavioral coaching, open-ended questions, reflective listening, conversation summaries, and next-step assessment • Conduct donor health screenings and assess medical and non-medical factors for continued participation • Engage Medical Services, Provider Services, and Donor Advocacy regarding unusual donor circumstances • Coordinate blood draws, appointments, locations, kit ordering, donor/kit tracking, and follow-up forms • Complete operational activities, first-contact activities, donor updates, and documentation within required timelines and standards • Protect member confidentiality and identity • Document donor activity in STAR Link/Salesforce and complete NMDP documentation • Maintain relationships with Donor Operations, donor center staff, collaborating departments, external vendors, laboratory partners, and draw sites • Collaborate with Workup teams to ensure smooth and timely donor case handoffs • Maintain knowledge of HLA and blood stem cell transplantation • Assist with the STAR Link donor database • Provide team backup and cover general team call queues • Perform duties in compliance with NMDP standards, CFR, FDA guidance, OSHA guidelines, and applicable laws

🎯 Requirements

• Bachelor’s degree in human services or a Health Care related field is required; equivalent related Health Care experience and/or education may be substituted upon evaluation • Three plus years of professional experience communicating effectively with individuals or coaching individuals on behavior change • Three years of customer relations, direct patient interaction, or care in a clinical/healthcare setting may substitute for behavioral coaching experience • Experience with basic word processing and data entry required • Knowledge of MS Office, including basic word processing, spreadsheet, and database software applications • Proficient computer skills while engaging with customers simultaneously • Advanced internet research skills, including familiarity with social media • Strong communication skills and ability to ask probing questions in a mission-driven call center environment • Ability to manage a high volume of challenging file types • Ability to use people finder tools appropriately • Proven critical thinking, problem-solving, and emotional intelligence skills • Ability to multitask in a fast-paced, multimedia environment using phone, email, text, and mail • Ability to convey medical information, manage confidential information, and maintain strong documentation • Ability to complete accurate work with attention to detail and follow-through • Ability to maintain flexible work hours; evening/weekend hours may be required • Familiarity with medical terminology and advanced health screening preferred • Familiarity with obtaining informed consent preferred • Experience in a target-driven sales environment preferred • Familiarity with digital social platforms and social media applications preferred

🏖️ Benefits

• Medical, dental, vision, life and disability benefits • Accident/critical illness/hospital benefits • Well-being benefits • Legal, identity theft and pet benefits • Retirement plan • Paid time off and holidays • Leave benefits • Incentive plans for eligible employees • Remote work arrangement