Partner Success Manager

Job not on LinkedIn

🕒 April 16

🇺🇸 United States – Remote

💵 $60k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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NMI

WebsiteLinkedInAll Job Openings

201 - 500 employees

💳 Fintech

☁️ SaaS

Fintech • Payments • SaaS

NMI is a leading global embedded payments enablement platform that provides a comprehensive, all-in-one solution for accepting and managing payments. Their platform is designed to support a variety of payment methods, including online, in-person, mobile, and self-service transactions. NMI offers flexible and feature-rich payment gateways, merchant relationship management solutions, and fraud defense tools. Serving independent sales organizations, banks, software developers, and payment facilitators, NMI helps its partners grow by simplifying the complexities of payment processing and offering a scalable and unified payments experience. With over 20 years of experience, NMI connects over 237,000 devices and processes over $200 billion in payment volumes annually. Their innovative approach and focus on flexibility and modularity make them a strategic partner in the evolving fintech landscape.

📋 Description

• Own the proactive post-launch success motion for a defined portfolio of strategic and high-value partners. • Build strong relationships with key partner stakeholders and serve as the primary post-launch success lead for assigned accounts. • Partner closely with Customer Account Managers (CAMs) to align on partner priorities. • Monitor partner health across product utilization, support trends, and strategic risk indicators. • Identify friction points and develop action plans to improve outcomes. • Drive awareness and adoption of relevant NMI products, capabilities, enhancements, and best practices. • Contribute to business reviews, partner success plans with data-driven insights and recommendations. • Provide partner health and performance insights to support retention planning and renewal readiness. • Act as the internal quarterback for assigned partners, coordinating Support, Product, Engineering, Partner Launch, Solutions Engineering, and CAM resources to remove blockers and improve partner outcomes. • Escalate and manage complex or high-priority partner issues through internal channels, ensuring accountability, communication, and follow-through. • Partner with Support to monitor recurring issue patterns, identify root causes, and help drive resolution plans for strategic partners. • Capture and communicate partner feedback, recurring pain points, and product gaps to internal stakeholders to improve the overall partner experience. • Identify signals for cross-sell, upsell, or re-solutioning opportunities based on partner performance, evolving business needs, and platform usage trends. • Partner with CAM and Solutions Engineering when deeper solution design or strategic expansion support is needed. • Use partner performance data and industry insights to help shape expansion opportunities and account planning.

🎯 Requirements

• 3-5+ years of experience in Partner Success, Customer Success, Strategic Account Management, Technical Account Management, or a related post-sale role in FinTech, Payments, SaaS, or platform-based technology environments. • Strong understanding of payment processing and partner ecosystems, including ISVs, ISOs, and acquiring relationships. • Experience managing large, complex, multi-stakeholder partner relationships in a strategic and consultative capacity. • Proven ability to drive product adoption, improve partner health, reduce risk, and support revenue expansion within existing accounts. • Strong analytical and operational mindset, with the ability to interpret performance data, identify trends, and translate insights into action plans. • Demonstrated ability to lead cross-functional coordination across Support, Product, Engineering, Sales, and post-sale delivery teams. • Excellent communication and stakeholder management skills, including the ability to lead business reviews, manage escalations, and influence internal teams. • Comfortable operating in a fast-paced, evolving environment where processes and playbooks continue to mature.

🏖️ Benefits

• Competitive compensation • Flex PTO Policy • Health, Dental and Vision Insurance • Life, ADD, Short-term and Long-term Disability insurance • 401k matching up to 4% after two months of service • Flexible Spending Account • 13 Paid Holidays • Bonusly colleague reward • Employee referral program • Paid Parental Leave