Customer Education Manager

Job not on LinkedIn

🔥 1 hour ago

🇺🇸 United States – Remote

💵 $105k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Noah Medical

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

🏥 Healthcare

🏭 Manufacturing

⚕️ Healthcare Insurance

💰 $150M Series B on 2023-04

Healthcare • Manufacturing • Healthcare Insurance

Noah Medical is a company pioneering the next generation in medical robotics, specifically focused on interventional pulmonology. They have developed the Galaxy System™ featuring TiLT + Technology™, designed to overcome challenges such as CT-to-body divergence in medical procedures. Their proprietary technology facilitates real-time navigation updates and guidance within the lung, aiming for earlier and more confident diagnosis. The system utilizes a single-use bronchoscope to reduce cross-contamination risks and improve procedural efficiency. Noah Medical collaborates with leading healthcare professionals to deliver solutions that integrate seamlessly with existing medical equipment, enhancing diagnostic accuracy and procedural outcomes.

📋 Description

• Lead training, demonstrations, account launches, and independence assessments while helping put regional sales strategy into practice. • Plan training, demonstrations, and account launches with the Area Vice President to support regional sales priorities and customer adoption. • Deliver in-person and virtual training for physicians and procedure support teams, including practical exercises, skills assessments, and super user training. • Lead Galaxy System demonstrations with Sales and Clinical Sales using approved product messaging. • Lead initial account training and support first-day cases; document remaining training needs and transition ongoing development to the assigned field team. • Review readiness records, assess customer skills, and certify independence within assigned authority and Customer Education standards. • Create and update approved training materials, assessments, and digital learning resources. • Manage event logistics, equipment setup and testing, and preparation. • Maintain training records and use feedback, assessments, and program results to improve education quality and effectiveness.

🎯 Requirements

• Bachelor’s degree in a relevant field or equivalent professional experience. • 5+ years of experience in medical devices, biotechnology, pharmaceuticals, or healthcare, including 2+ years in clinical education, clinical specialist, training, or learning and development roles. • Strong clinical and technical knowledge. • Ability to explain complex concepts, teach adult learners, solve problems, and manage projects. • Ability to work independently, build relationships across teams, adapt when priorities change, and follow through on commitments. • Proficiency with Microsoft Office and Google Workspace. • Flexibility for occasional travel on short notice and work during evenings or weekends. • Ability to lift up to 30 pounds with or without reasonable accommodation. • Eligibility to work in the United States. • Must reside on the U.S. West Coast. • Preferred: Experience in bronchoscopy, navigational technologies, or medical robotics; familiarity with simulation training, learning management systems, or tools for developing educational content. • Proximity to a major airport is preferred.

🏖️ Benefits

• Competitive Salary • Comprehensive health insurance including Medical, Dental and Vision + HSA and FSA options • Equity & Bonus Program • Life Insurance (company paid & supplemental) and Disability insurance • Mental health support through medical insurance programs • Legal and Pet Insurance • 12+ paid holidays, Flexible Time Off + Sick Time • Paid parental leave • In-office snacks and beverages • In-office lunch stipend • Learning & Development Opportunities: On-demand online training and book reimbursement • Team building and company organized social and celebration events • 401K and stock purchase plans • Tuition reimbursement • Flexible approach to work with remote, hybrid, field or office work schedules