NOBO
1 - 10 employees
Founded 2022
💳 Fintech
₿ Crypto
🛍️ eCommerce
Fintech • Crypto • eCommerce
NOBO is a digital wallet platform designed to allow users to manage their finances, digital assets, and financial services seamlessly. It offers secure storage and management for various currencies and tokens, enabling users to interact with decentralized applications (dApps) easily. With a focus on advanced security features, NOBO ensures a reliable experience for sending, receiving, and transacting digital currencies while providing tools for integration and real-time balance updates for developers.
Customer Experience Intern
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🔥 0 minutes ago
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NOBO
1 - 10 employees
Founded 2022
💳 Fintech
₿ Crypto
🛍️ eCommerce
Fintech • Crypto • eCommerce
NOBO is a digital wallet platform designed to allow users to manage their finances, digital assets, and financial services seamlessly. It offers secure storage and management for various currencies and tokens, enabling users to interact with decentralized applications (dApps) easily. With a focus on advanced security features, NOBO ensures a reliable experience for sending, receiving, and transacting digital currencies while providing tools for integration and real-time balance updates for developers.
📋 Description
• Monitor and triage customer support tickets in Pylon (roughly 10–20 per day) • Investigate pending/failed transactions across internal tooling: identify where they’re stuck, why, and what next steps are needed; escalate with clear context when required • Guide customers to the right resources and documentation • Create and maintain runbooks and internal documentation so the team can move faster • Surface patterns and flag recurring issues to help improve customers’ experience with Brale and internal teams’ experience supporting customers.
🎯 Requirements
• Some form of customer-facing experience: restaurant, retail, call center, IT helpdesk, or anything where you’ve had to actually help people • Empathy for customers and a sense of ownership when something goes wrong • Willingness to roll up your sleeves, learn new tools, and figure things out • Comfort operating in a fast-moving environment where processes are evolving and changing. • Genuine curiosity about fintech, Web3, or programmable money (or excitement to learn). • Background or coursework in Web3, crypto, or financial technology.
🏖️ Benefits
• Fully remote is welcome. • Option to work from the office if in the Des Moines area. • This is a 3 month paid internship.
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