Customer Care Specialist 1

🔥 4 hours ago

🌲 Oregon – Remote

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💵 $15 - $26 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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Logo of Nordstrom

Nordstrom

10,000+ employees

Founded 1901

🛒 Retail

👗 Fashion

🛍️ eCommerce

💰 Post-IPO Equity - Nordstrom on 2023-02

Retail • Fashion • eCommerce

Nordstrom is a leading U. S. -based high-end department store and fashion retailer offering a wide selection of clothing, footwear, accessories, beauty products, and home goods through its brick-and-mortar stores and online channels. The company emphasizes curated brands, customer service (including personal stylists and loyalty programs), and an omnichannel shopping experience combining in-store and e-commerce services like curbside pickup and returns. Nordstrom serves primarily individual consumers with premium and mid-to-high-end merchandise.

📋 Description

• Fielding real-time calls in a virtual call center environment • Successfully troubleshoot and resolve customer service inquiries or issues via incoming phone contacts • Provide Customers with critical service and product information • Process orders and enter data into order entry system

🎯 Requirements

• 6+ months experience within a customer service-focused environment, such as contact center, retail, hospitality, or food and beverage (preferred) • Excellent communication skills • Understanding of computer systems and troubleshooting issues • Ability to work a set schedule including nights, weekends, and holidays • Wired, high-speed Internet with Ethernet Port

🏖️ Benefits

• Medical/Vision, Dental, Retirement and Paid Time Away • Life Insurance and Disability • Merchandise Discount and EAP Resources • Performance-based incentives/bonuses • Work from Home Subsidy! $50/month

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