Customer Success Manager

🔥 0 minutes ago

🌪️ Oklahoma, Tennessee, +2 more states – Remote

🌪️ Oklahoma – Remote 🎸 Tennessee – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Nortek Data Center Cooling

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔧 Hardware

⚡ Energy

🤝 B2B

Hardware • Energy • B2B

Nortek Data Center Cooling is a provider of integrated air and liquid cooling systems for data centers, delivering built-to-spec hardware and turnkey solutions that reduce water and power usage while supporting rapid deployment for hyperscale and AI computing environments. The company offers end-to-end engineering, tested CDU/CRAH/RDHX products and hybrid fluid cooling plants, with global reach and a focus on improving energy efficiency, lowering total cost of ownership, and meeting the needs of large enterprise and cloud operators.

📋 Description

• Coordinate closely with internal teams and customer contacts to maintain accurate, up-to-date delivery schedules, targeting 100% on-time delivery. • Lead weekly touchpoints with site general contractors, customer sourcing teams, and internal demand planning to ensure alignment. • Achieve 100% annual ship forecast accuracy by managing customer pull-in/push-out requests and collaborating with internal planning teams. • Ensure all customer orders are entered into the system and confirmed within 24 hours of receipt. • Gather and evaluate supply performance feedback from both the customer and internal site teams. • Develop and implement improvement plans to ensure consistently positive performance ratings, including “pass” results on all supplier performance assessments. • Partner with internal logistics and field support teams to coordinate delivery, commissioning, and hand-off activities, ensuring 100% on-time commissioning and customer readiness. • Prepare and deliver weekly account supply updates, including demand schedule changes, new order activity, and field delivery status. • Play a key role in quarterly business reviews with the customer, including presentation development, in-person delivery, and supporting the account coordinator with preparation and insights.

🎯 Requirements

• Bachelor’s degree in business or related field of study • Experience in customer success, project management, supply chain, order management, or a related operational role • Strong communication and relationship-building skills with both internal and external stakeholders • Ability to manage multiple priorities while maintaining accuracy and attention to detail • Analytical mindset with the ability to interpret data and identify trends or risks • Proficiency with order management systems, reporting tools, and standard business software.

🏖️ Benefits

• Health, Dental, Vision, Life, STD, LTD, FSA, HAS • 401(k) Plan with company contributions • Making NexGen Products - Cooling the World’s Ever Expanding Data Centers • Airconditioned work environment • Benefits start day one • 401K match • First year, 4 weeks’ vacation (accrued)