North American Dental Group (NADG)
1001 - 5000 employees
Founded 2008
🏥 Healthcare
👥 B2C
💰 Private equity on 2015-09
Healthcare • B2C
North American Dental Group (NADG) is a network of dental practices and a dental services organization that provides comprehensive oral healthcare across the United States. Established in 2008, NADG operates over 220 practices across 15 states with 500+ dentists and 3,000+ employees, offering patient-focused clinical care, advanced dental technology, and operational and corporate support services. The organization emphasizes provider autonomy, career development, and consistent, high-quality patient experiences while supporting a wide range of clinical and administrative roles.
Patient Service Representative
🔥 0 minutes ago
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North American Dental Group (NADG)
1001 - 5000 employees
Founded 2008
🏥 Healthcare
👥 B2C
💰 Private equity on 2015-09
Healthcare • B2C
North American Dental Group (NADG) is a network of dental practices and a dental services organization that provides comprehensive oral healthcare across the United States. Established in 2008, NADG operates over 220 practices across 15 states with 500+ dentists and 3,000+ employees, offering patient-focused clinical care, advanced dental technology, and operational and corporate support services. The organization emphasizes provider autonomy, career development, and consistent, high-quality patient experiences while supporting a wide range of clinical and administrative roles.
📋 Description
• Receive a high volume of calls daily • Present offers to patients • Overcome patient objections to schedule appointments • Schedule a high volume of appointments • Use product knowledge to showcase solutions dental practices can offer patients • Use company databases and software to track progress • Address patient concerns and issues, taking ownership of solutions • Work with practice teams on timely patient solutions • Manage sensitive and critical information according to company policies, laws, and regulations • Collect missing information and update outdated information • Consistently meet or exceed department key performance indicators • Work all scheduled workdays and hours and report to work on time • Participate in company contests and incentives • Complete special projects or other assigned responsibilities
🎯 Requirements
• Must have patient customer representative experience • 2+ years’ experience providing superior customer service • Experience with Microsoft Office products including Word, Excel, and Outlook preferred • Strong computer skills • Typing speed of 45+ WPM • Ability to multitask across different software and programs while maintaining a conversation • Must have reliable high-speed internet • Must have a private workspace from home • Ability to work scheduled workdays and hours and report on time • Ability to manage sensitive and critical information in compliance with company policies, laws, and regulations
🏖️ Benefits
• Health, Dental and Vision Insurance (Full-time employees) • Healthcare Spending Account • Paid Time Off • 401k • Voluntary Life & Disability Insurance • Referral Program • Employee Discount Program • Company contests and incentives
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